The WyDay server was down this morning, meaning we were unable, for a period, to issue or manage licenses. I also assume emails to the support@wyday.com were not getting through either, as we tried to let you know of the problem - is there a back-up contact email address for such instances?
We really would not expect such outages for a licensing service.
Can you do something to prevent this happening again in the future?
We were impacted with this too, without any communication to be found. Thankfully, it only lasted around 2 hours as we had our first customers starting to complain: https://www.saashub.com/wyday-limelm-status
I couldn't find any status page, or outside communication channel to get details about this problem. I suggest that, as most SAAS, you invest in a third-party status page service: https://www.google.com/search?q=status+page
A post-mortem will be greatly appreciated too.
Thank you.
There was scheduled maintenance on a few of our servers that took longer than expected. We do these things on weekdays during (relatively) low-traffic times to minimize disruption.
Sorry for the inconvenience.
Our email system was up and running. As was our phone line. We don't typically answer phone or email during off-hours. Especially if we're working on the thing being emailed / phoned about.
In the end, you don't plan to announce the server down schedule in the future?
Unfortunately, the low-traffic time you are talking about seems to be the busiest time for us.
In the end, you don't plan to announce the server down schedule in the future?
No.
Unfortunately, the low-traffic time you are talking about seems to be the busiest time for us.
Yes, there's no actual low-traffic time. Just relative to the peaks of traffic. We handle a ton of data continually. We try to eliminate all downtime (if possible). Sometimes it's not possible, so we try to do the next best thing.
So you are saying that, for a service costing us $115 a month for a few API calls, we can't even have advance notice on scheduled maintenance to prepare our support team for something that literally breaks our products by making them unusable ? Talk about a bad first impression for new customers!
I strongly recommend that you reconsider this as there is a lot to benefit on all sides:
We do plan on eventually adding a status page for our services. It's not an immediate priority, but it's on our list.
We won't make announcements about scheduled downtime. It's an operational security decision. We might change this stance in the future, but it's unlikely.
Hi,
is there is something wrong with your server now ?
No. Locking this topic.
Yes, both steps matter. Start a new topic if you have questions.
