isGenuine check failed for some time Today.

Team,

Suddenly isGenuine check failed Today Morning from 8 AM to 10 AM. It returns code 3 during that time.

Any issue from your side ??

Now this is working properly.

Kindly let me know the reason for this.

Thanks.Mallikarjuna.

We had a few minutes of downtime in some parts of the world. It was fixed after several minutes.

I'm sorry for the downtime.

A way to make your app not so fragile (and not depend on 100% uptime from us -- a number that even Google can't reach) you need to use the grace periods as designed. Namely, don't use TA_IsGenuine() on every startup. Use TA_IsGenuineEx().

This also has the benefit of not requiring the end-user to have 100% uptime with their internet connection (an even less likely scenario).

Hi Team,

Again we faced the server connectivity issue on yesterday inbetween 9 to 10 AM EDT.

What is the reason for this ?

Kindly let me know.

Thanks,

Mallikarjuna.

We did not have downtime yesterday. In TurboActivate we provide multiple ways you can avoid a customer always requiring a solid unimpeded internet connection. Namely, don't force a reconnect on every startup. Use TA_IsGenuineEx() *not* TA_IsGenuine(). TA_IsGenuineEx() allows for grace periods when the customer does not have a perfect internet connection.

We have multiple examples in all the major programming languages on how to do this effectively. See: https://wyday.com/limelm/help/using-turboactivate/

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