Customer Getting Activation Error (TurboActivateTrialExpiredError)Answered

Customer reported an error during activation, the exception is TurboActivateTrialExpiredError.  We can see in the customer account that there is a successful activation.  

Questions

1) What does the customer need to do on their computer (mac) end to resolve this error?  (is it just a matter of ensuring timezone, date, and time are correct?)

2) If they get this error is should the activation on their product key have occurred?  (or does it just mean that have used the product key somewhere else successfully?)

Answer

Sounds like you have a programming error. You're checking trials when the customer is already activated. Fix your code.

Best place to start is any of the examples for all popular programming languages.

If you want specific help provide enough information (TLDR: code, error codes, parameters, etc.)

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