Wyatt O'Dayʼs postsSupport staff

Possible to search for a license by extra activation data value?

We've considered it, but it hasn't been a high priority. It's typically easier to set the product ke…

DeactivationSolved

Revoking is not immediate. It will happen in DAYS_BETWEEN_CHECKS days. This is perfectly normal, and…

Bulk license key update via REST API?Answered

So long as you're using a valid API key, you stop processing on errors (don't barrel through), and y…

The web API is the best way. Query which keys you want to update using limelm.pkey.advancedSearchTh…

Revoked licenses added back to available total licenses?Answered

Correct. You can view a real-time view of activations on your Account page. Revoking doesn't change …

Customer can't run TurboActivate.exe as an administrator

Much more information is needed.

List of Mac that are not supported any moreAnswered

For those customers on truly ancient hardware (insecure and not supported), have them use the previo…

Any Apple device prior to 2008 is not supported. Any Apple device since mid-2008 that doesn't use In…

We haven’t compiled a list. Intel Core Duo doesn‘t support SSE4.2. You can view as much on the s…

Allowing TurboActivate for Virtual MachineAnswered

Yes. But you won’t know if they‘ve cloned the VM. That’s the point. That‘s why we recommend…

The “Why is TurboActivate saying the customer is inside a Virtual Machine, but the customer says t…

Cannot activate/deactivate (TA_E_INET_TLS) on macOS 10.14 and olderAnswered

We considered it, for sure. But our infrastructure is more complicated than that and we need consist…

Approx 45 minutes ago.

We've deployed a new chain where it doesn't cross-sign with an expired “root”. So, things will …

The requirements page is correct. We just now also require a non-ancient CPU. We still support macOS…

TA / TF / TFS have required CPUs that support at least SSE4.2 since we've release 4.4 of our softwar…

TA / TF / TFS 4.4.4.1 are now out and workaround Apple's bug. Customers should still update macOS t…

Can't activate due to TLS or certificate error (Windows). Answer: use Windows Update.Answered

They just need to enable automatic updates. Which is on by default. They had to go out of their way…

If the customer has a machine in which they didn’t disable Windows update, then everything will be…

macOS fix for expired certificateAnswered

TA / TF / TFS 4.4.4.1 are now out and workaround Apple's bug. Customers should still update macOS t…