What version of TurboActivate.dll?
COM errorAnswered
As in the image below, an error is returned when running TurboActivate.exe
We are already using the latest version of TurboActivate and we also followed your hints about com errors and adjusted Windows Management Instrumentation. Details about the os follow as well. Any idea about how to fix the issue?
Thanks a lot!
https://www.dropbox.com/s/prots2ngzndk9x4/PROBLEMA%20%282%29.PNG?dl=0
https://www.dropbox.com/s/i87tiskmwkyqjk4/SISTEMA%20OPERATIVO%20%281%29.PNG?dl=0
Both version 4.0.9.6 and 4.4.4.0 gave the same result
Answer
That's … unlikely.
Use the latest (4.4.4), make sure you're also integrating the latest TA Wizard. And make sure you're not using static TA in your app.
In your app, use the TA_GetVersion() function to get the version at runtime to confirm you're using the correct version.
*Then*, if you still get an error run your app OR the TurboActivate Wizard as admin. It tries to fix most user-misconfigurations.
If you *still* get an error after that, follow what the error says and debug the user's computer (if it says the WMI service is disabled, then the WMI service is disabled). Likely misconfiguration or a virus.
Thanks a lot. Hope this will help.
The error is still there as you can see:
https://www.dropbox.com/s/prots2ngzndk9x4/PROBLEMA%20%282%29.PNG?dl=0
The version is 4.4.4.0 dynamically linked. Nothing changes when run as an administrator.
I have no access to the machine but our customer made it check by a technician and no suspicious behaviour has been detected.
Any further idea? Thanks
The error is telling you exactly what is wrong. Open services. Fix the problem. Try again.
It has already been done at the very beginning. Otherwise we would have not tried alternative solutions or asked for support.
It happens in only one machine. If it does not repeat elsewhere we assume it is something specific to that machine.
Thanks