Deleting Serials from ProductAnswered

What is the easiest way to delete all or batch serials for a product, but keep the product active.

Answer

The web API or selecting multiple using the LimeLM interface.

If you delete the key the customer using the key will lose their activation. Just FYI.

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Hi,

may I ask you what's the difference between deleting a key and revoking a key?

thanks

Deleting is permanently removing the key and deactivating all activations for the key.

Revoking is reversible (meaning you can unrevoke a key).

Revoking is best used for unpaid purchase orders, billing disputes, etc. (because it can be reversed when the customer pays).

Deleting is best for confirmed fraud.

Can I add serial numbers through the web API, instead of importing through cs?

Importing serials does not “restore” deleted keys. Deleted keys are gone for good from our systems. They can never be restored. Hence the warnings when deleting keys.

Importing keys entire purpose is to create new keys when switching from defunct/broken licensing.

So, limelm.pkey.generate does the same thing as the import interface.

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