Much more information is needed. What TA version are you using? Have you tried the latest version? If not, do that first.
Next, what do you mean “when you change the date you start getting errors”? What errors? From where?
Failed to deactivate ExepctionAnswered
HI, we've encountered a deadlock of errors.
We installed the application on our clients' PCs but could not activate online so we used manual (offline activation). However when we change the date (expiration_date) we start getting errors and the clients were not able to continue using.
When I try to open TurboActivate wizard it says the product is already activated.
When I try to do this in the framework of my application it crashes, when trying to execute ta.Deactivate:
if (ta.IsDateValid(ta.GetFeatureValue("License_Expires"), TA_DateCheckFlags.TA_HAS_NOT_EXPIRED) == false)
{
ta.Deactivate(false);
Gui_Functions.ShowOKMessageBox(Resources.Localization.LocalizationProvider.Instance["SubscriptionOfKeyEnded"]);
return;
}
product key was deleted, time settings were reseted, tried using the cmd for user level. tried everything.
System is Window 7 (yes).
Here is the exception log:
04/05/2021 14:13:00:----------------wyDay.TurboActivate.TurboActivateException: Failed to deactivate.
at wyDay.TurboActivate.TurboActivate.Deactivate(Boolean eraseProductKey) in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\Helpers\TurboActivate.cs:line 563
at Cligal.Helpers.Authentication.CheckValidation() in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\Helpers\Authentication.cs:line 282
04/05/2021 14:13:45:----------------wyDay.TurboActivate.TurboActivateException: Failed to save the trial data.
at wyDay.TurboActivate.TurboActivate.UseTrial(TA_Flags flags, String extraData) in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\Helpers\TurboActivate.cs:line 972
at Cligal.Helpers.Authentication.ShowTrial(UInt32& trialDaysRemaining) in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\Helpers\Authentication.cs:line 542
04/05/2021 14:13:55:----------------wyDay.TurboActivate.TurboActivateException: Failed to deactivate.
at wyDay.TurboActivate.TurboActivate.Deactivate(Boolean eraseProductKey) in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\Helpers\TurboActivate.cs:line 563
at Cligal.Helpers.Authentication.ManualActivation(Boolean TryDeactivate) in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\Helpers\Authentication.cs:line 421
at Cligal.ViewModels.SerialKeyReminderVM.OkCommand_Executed(Object sender, DoWorkEventArgs e) in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\ViewModels\AppSettings\SerialKeyReminderVM.cs:line 134
at Cligal.Helpers.Command.Execute(Object parameter) in C:\Users\DorGo\Documents\GitHub\Cligal\Cligal\Helpers\Commands\Command.cs:line 21
Yes, we have already updated to the latest version of turboactivate - Version 4.4.3.0
The errors we are receiving are “failed to deactivate” like you can see in the log attached.
when trying to open turboactivate wizard we're getting the “activation was successful” message.
It seems there is no solution - we need to somehow reset the activation data.
Answer
It's hard to know with only partial information (hence asking for more information). To “reset” custom license fields you don't need to deactivate first. This is covered ad-nauseam in this forum (too many times to count) and covered extensively in our docs.