Update: I manually copied over TurboActivate v4.1.6.0 to the customer's computer and it ran just fine. So, the immediate issue has been resolved for us.
But there is evidently a bug in v4.4.1.0 with Windows 7.
TurboActivate.exe (v4.4.1.0) Crashes on Windows 7Answered
We ran into a new scenario this morning while installing our software on a new customer's PC. TurboActivate.exe immediately crashes. This behavior is the same whether it's launched automatically from our desktop app or starting it manually through the File Explorer.
Problem signature:
Problem Event Name: APPCRASH
Application Name: TurboActivate.exe
Application Version: 4.4.1.0
Application Timestamp: 5fd90cd2
Fault Module Name: StackHash_7f60
Fault Module Version: 6.1.7601.24545
Fault Module Timestamp: 5e0eb67f
Exception Code: c0000374
Exception Offset: 00000000000bf262
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 7f60
Additional Information 2: 7f6052e564c4ea921105d207dd24b84e
Additional Information 3: 6cf2
Additional Information 4: 6cf28249431c6e225d0edb15b825914b
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Both the .exe and .dll files were updated to v4.4.1.0 a couple weeks ago. I can launch TurboActivate.exe just fine on my local Windows 10 machine. I tried launching it As Administrator and it behaved the same.
I'll build v4.4.2 into our app for our next release. I'll post again if the issue persists. Thanks!
We did another Windows 7 install today. v4.4.1 didn't work again but v4.4.2 worked just fine. So, it sounds like all is as it should be. Thanks!