We would absolutely prefer all customers use online activation! Unfortunately for this customer, that isn't an option.
I'll let our support group know that it is 7 days from when we generate the response file?
When creating a manual authorization file via the web API, how is the validity date determined?Answered
We had a customer recently generate a manual authorization file and it took some unknown number of days to get to us (apparently he went on a fishing trip). We uploaded it on 9/18, according to our system, and sent him the file. He tried to use the response file today (9/28), and it failed with TA_FAIL.
Since the Web API doesn't appear to support setting the activation validity date, I'd like to understand:
- Is the default 14 days still applied?
- Is the applied time computed based on when the file was computed on the client machine, or when it was uploaded by us?
- Is there some way to know for sure the activation validity time when the response file is created?
I don't think there is any error with LimeLM to be corrected here, I just want to be able to give our tech support guidance on when a response file will no longer be valid.
Thanks,
Chris
Answer
The default has changed. I believe it’s around 7 days right now. If the customer can’t provide the activation request to you in a timely manner, there is always online activation which requires 0 interaction with you.