Failure to activate, both online and offline

Hi,Been a while since I posted, so things have been running well generally!I have an new issue though, which is a user who is unable to activate either online or offline, which is a first for me.

Brief rundown:We are still using v 4.0.91 - it has been a while since we released a new version of our application, and I would much prefer not to be rushed into doing so now.

Online activation fails with an "unable to contact server" error. This occurs both in-app, via TA.dll, and when the user tries running TA.exe directly (we still ship this, but don't use it as a matter of course any more when doing license stuff in our application).User is able to contact wyday.com via his web browser, has tried running as admin, *does* have a firewall running that he claims does not interfere. One possibility that does spring to mind is the old CloudFlare issue whereby we were getting some people blocked if they were coming in from "suspect" IP ranges - always possible, depending on the internet provider they are using.

User then attempted an offline activation. When activating using the provided response file, gets the error message "The activation response file is invalid. Use the unmodified file provided by...". I have never seen this error before, but generated and sent a new response just in cast of any corruption. Same error, and for completeness this was also tried via our application and TA.exe.

I'm a bit stuck here. Anything else I can ask my user to check, please? Would it be worth sending them the latest 4.3 TA.exe/dll so that they can try an activation outside of our application?

thanks,Matt

>> "One possibility that does spring to mind is the old CloudFlare issue whereby we were getting some people blocked if they were coming in from "suspect" IP ranges - always possible, depending on the internet provider they are using."

That's a possibility, but only if they're routing traffic not-from browsers via a separate proxy.

In other words, if they can contact wyDay from a browser (and they're not doing any proxy shenanigans) then they can likely contact wyDay from TurboActivate.

So...

1. Use the latest version.

2. Disable firewalls. Just use the built-in firewall and anti-virus in Windows. Everything else is garbage.

>> "User then attempted an offline activation. When activating using the provided response file, gets the error message "The activation response file is invalid. Use the unmodified file provided by...". I have never seen this error before, but generated and sent a new response just in cast of any corruption. Same error, and for completeness this was also tried via our application and TA.exe."

Don't use old activation request files. Generate it new. Use it in LimeLM to get the response, and make sure its unmodified by any systems.

> Don't use old activation request files. Generate it new. Use it in LimeLM to get the response, and make sure its unmodified by any systems.

He sent me the file via email, made minutes before (I assume), and I sent the response straight back, also via email. What could be corrupted during this process? We went through the whole process twice, with the same results. I have never seen an offline request refused before, but I have had the odd user that couldn't contact servers. I never ended up looking too hard into those, falling back to offline activation instead.

Firstly, ensure you're using the latest version. A lot has improved in 3 years. Try to update to the latest version everytime you release a bug patch release of your software. It's easier than waiting for problems and then having to rush a release.

Our software is always improving (hence the continually rollout of new versions).

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