Customer Activation Error 3Solved

Our customer has used the software in the past, and registered fine. The school wiped the computers, so we deactivated all the licenses. When they try to re-register, they get Error 3: Product needs to be activated. However, the attempted computers are showing as active on the Lime site.

The key has been tested, is valid. It will register when we try from our office. The computers are connected to the Internet, and a check of the wyday.com address shows that it is not being blocked by a firewall.

Somehow these are half activating. Anyone have any help?

PDets from path Path [C:/Program Files (x86)/RockSim 9/Program/TurboActivate.dat] Result: 0 (X0), TA_OK - OK

Get handle 27f42a0f5170806bb79d65.59582048 Result: 10 (Xa),

Is genuine ex Days Between Checks=90, Grace Days=14 Result: 3 (X3), TA_E_ACTIVATE - The product needs to be activated.

Is activated Handle Result: 1 (X1), TA_FAIL - FAIL

Use trial TA_VERIFIED_TRIAL|TA_SYSTEM Result: 30 (X1e),

Get key bytes=35, Key: [XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX] Result: 0 (X0), TA_OK - OK

Check and save key TA_SYSTEM, KEY [XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX] Result: 1 (X1), TA_FAIL - FAIL

Check and save key TA_USER KEY [XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX] Result: 1 (X1), TA_FAIL - FAIL %3

Activate Result: 1 (X1), TA_FAIL - FAIL

Cont: 0

Act: 0, Local Act: 0, InetWarn: 0, Err: 3, : The product key needs to be activated.

Trial: 0, Days: 0, Err: 30, :

TLimited: 0, Date: none