Why has my plan been upgraded this month? I didnt request any upgrade?
Kind RegardsNick Burrett
[Snip]
LimeLM only auto-upgrades accounts when limelm.pkey.generate or limelm.pkey.setDetails web API with activation count that adds more to your total allowed activation count.
So, if you want to prevent this behavior either keep track of the number total activations and stop using the web API when that number is hit.
Or if youre doing tests and youre generating a bunch of keys make sure the person doing the test verified your account didnt change after all the tests.
Please can you supply a list of all the limelm.pkey.generate or limelm.pkey.setDetails web API hits because I believe your calculation must be incorrect.
We only have 212 product keys including revoked, I can not see why we needed to upgrade to 3000 activations?
I don't know if our system auto-upgraded your account. It only would have in the conditions I listed.
Or if someone with access to your account upgraded manually within LimeLM.
Nobody upgraded our account, please cancel the upgrade and issue a refund or credit against further invoices.
Change your plan on your account page. Shoot us an email when its done and well refund the difference between the plans.
Remove all users from your account that you dont know with full certainty what theyre doing. Also, use secure passwords and 2fa.
Dont give regular users admin access. And monitor who can run tests on your account (so they don't accidentally put your account into a different plan without understanding what they're doing).
I've downgraded the account as you requested.There are only two users, one is me, the other used for API access only.I've limited the second account to API and product key access only now.I've now enabled 24A.Please arrange the refund, thanks for your help.
