License needs activation every 2 days or so

I have one client, that needs to activate his license every 2 days or so, it's only one client out > 1000.

My constants are set as following:DAYS_BETWEEN_CHECKS = 5GRACE_PERIOD_LENGTH = 10

When I invoke:ta.is_genuine_ex(DAYS_BETWEEN_CHECKS, GRACE_PERIOD_LENGTH, False)

I get turboactivate.IsGenuineResult.NotGenuine

I did some additional logging and the def is_genuine_ex(self, days_between_checks, grace_days_on_inet_err, skip_offline = False, offline_show_inet_err = False):

to get the result from: ret = self._lib.TA_IsGenuineEx(self._handle, pointer(options))

And it's returning:TA_E_ACTIVATE = 0x00000003

Any suggestion what need to look into my customer computers to debug this?

Thanks,

Marcelo

https://wyday.com/limelm/help/faq/#useful-reports

We need more information to help you. Start by using the latest version.

Next, don't allow activations on VMs (use TurboFloat instead): https://wyday.com/limelm/help/vm-hypervisor-licensing/

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