Abnormal Deactivation (Follow the examples)Solved

Hello Wyatt,

We have a customer who is using our software activated with Turboactivate. He is a part of a large organization and they use Cisco VPN in their company. He constantly shifts between being offline, online(without vpn) and also joins the VPN network. Sometimes when he is online (with or without vpn) he gets deactivated automatically with TA_E_INET error. This happens quite frequently (say an hour or so )

I have checked the link below and checked if wyday.com is accessible on his internet explorer browser.https://wyday.com/limelm/help/faq/#internet-error

It is accessible and they have not blacklisted this website. What could be the issue here ? Any help will be invaluable

Thanks!

It sounds like you're checking with the activation servers on every start of your app. Don't do that. Use TA_IsGenuineEx(). Use sane defaults for the paramters.

Also, handle the errors correctly. A TA_E_INET response from TA_IsGenuineEx() is *not* a failure.

See the code examples, articles, etc.

Also, to provide useful help we need more information. What information? We created a FAQ: https://wyday.com/limelm/help/faq/#useful-reports

Code samples, parameters passed, error codes, version numbers, reproducibility, etc., etc., etc.

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