From FAQ: https://wyday.com/limelm/help/faq/#fix-broken-wmi
Now open a PowerShell command prompt (which is different than a "cmd" prompt), and run the following command:
Get-WMIObject MSFT_NetAdapter -Namespace root\StandardCimv2
EnableNetworkAdaptersExceptionAnswered
Good morning,
I’m experiencing an issue with a customer: they renewed their license and decided to disable and re-enable it.
Unfortunately, they were unable to activate the license again as they receive the error “EnableNetworkAdaptersException(0x80131500)”.
I asked them to check their network adapters, but they all appear to be active (see picture 1: https://imgur.com/A0rsOJg).
I also asked them to review the Device Manager with “Show hidden devices” enabled, and everything looks normal there as well (picture 2: https://imgur.com/onUvd5n).
I asked them to remove all USB devices but the error remains
They ran winmgmt /verifyrepository, and the result was “WMI Repository is consistent”.
They also tried running the software with administrator rights, but the issue persists.
They are using the latest version of TA (26.0.2.0).
At this point, I’m not sure what else to try.
Here is the output of the command you provided. I don’t see anything unusual in the results. The customer is running Windows 11.
__GENUS : 2
__CLASS : MSFT_NetAdapter
__SUPERCLASS : CIM_NetworkPort
__DYNASTY : CIM_ManagedElement
__RELPATH : MSFT_NetAdapter.CreationClassName="MSFT_NetAdapter",DeviceID="{D96F4
783-CE1B-4707-84B1-76BFD7576986}",SystemCreationClassName="CIM_Netwo
rkPort",SystemName="DESKTOP-F51IH0N"
__PROPERTY_COUNT : 103
__DERIVATION : {CIM_NetworkPort, CIM_LogicalPort, CIM_LogicalDevice,
CIM_EnabledLogicalElement...}
__SERVER : DESKTOP-F51IH0N
__NAMESPACE : root\StandardCimv2
__PATH : \\DESKTOP-F51IH0N\root\StandardCimv2:MSFT_NetAdapter.CreationClassNa
me="MSFT_NetAdapter",DeviceID="{D96F4783-CE1B-4707-84B1-76BFD7576986
}",SystemCreationClassName="CIM_NetworkPort",SystemName="DESKTOP-F51
IH0N"
ActiveMaximumTransmissionUnit : 1500
AdditionalAvailability :
AdminLocked : False
AutoSense :
Availability :
AvailableRequestedStates :
Caption :
CommunicationStatus :
ComponentID : PCI\VEN_8086&DEV_24FB&SUBSYS_21108086
ConnectorPresent : True
CreationClassName : MSFT_NetAdapter
Description :
DetailedStatus :
DeviceID : {D96F4783-CE1B-4707-84B1-76BFD7576986}
DeviceName : \Device\{D96F4783-CE1B-4707-84B1-76BFD7576986}
DeviceWakeUpEnable : False
DriverDate : 2021-08-09
DriverDateData : 132729408000000000
DriverDescription : Intel(R) Dual Band Wireless-AC 3168
DriverMajorNdisVersion : 6
DriverMinorNdisVersion : 60
DriverName : \SystemRoot\System32\drivers\Netwtw04.sys
DriverProvider : Intel
DriverVersionString : 19.51.38.2
ElementName :
EnabledDefault : 2
EnabledState : 5
EndPointInterface : False
ErrorCleared :
ErrorDescription :
FullDuplex : False
HardwareInterface : True
HealthState :
Hidden : False
HigherLayerInterfaceIndices : {22}
IdentifyingDescriptions :
IMFilter : False
InstallDate :
InstanceID : {D96F4783-CE1B-4707-84B1-76BFD7576986}
InterfaceAdminStatus : 1
InterfaceDescription : Intel(R) Dual Band Wireless-AC 3168
InterfaceGuid : {D96F4783-CE1B-4707-84B1-76BFD7576986}
InterfaceIndex : 18
InterfaceName : wireless_32768
InterfaceOperationalStatus : 1
InterfaceType : 71
iSCSIInterface : False
LastErrorCode :
LinkTechnology :
LowerLayerInterfaceIndices :
MajorDriverVersion : 38
MaxQuiesceTime :
MaxSpeed :
MediaConnectState : 1
MediaDuplexState : 1
MinorDriverVersion : 2
MtuSize : 1500
Name : Wi-Fi
NdisMedium : 16
NdisPhysicalMedium : 9
NetLuid : 19985273102270464
NetLuidIndex : 32768
NetworkAddresses : {5C879C360637}
NotUserRemovable : False
OperatingStatus :
OperationalStatus :
OperationalStatusDownDefaultPortNotAuthenticated : False
OperationalStatusDownInterfacePaused : False
OperationalStatusDownLowPowerState : False
OperationalStatusDownMediaDisconnected : False
OtherEnabledState :
OtherIdentifyingInfo :
OtherLinkTechnology :
OtherNetworkPortType :
OtherPortType :
PermanentAddress : 5C879C360637
PnPDeviceID : PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\5C879CFFFF36063700
PortNumber : 0
PortType :
PowerManagementCapabilities :
PowerManagementSupported :
PowerOnHours :
PrimaryStatus :
PromiscuousMode : False
ReceiveLinkSpeed : 390000000
RequestedSpeed :
RequestedState : 12
Speed : 390000000
State : 2
Status :
StatusDescriptions :
StatusInfo :
SupportedMaximumTransmissionUnit :
SystemCreationClassName : CIM_NetworkPort
SystemName : DESKTOP-F51IH0N
TimeOfLastStateChange :
TotalPowerOnHours :
TransitioningToState : 12
TransmitLinkSpeed : 390000000
UsageRestriction :
Virtual : False
VlanID :
WdmInterface : False
PSComputerName : DESKTOP-F51IH0N
__GENUS : 2
__CLASS : MSFT_NetAdapter
__SUPERCLASS : CIM_NetworkPort
__DYNASTY : CIM_ManagedElement
__RELPATH : MSFT_NetAdapter.CreationClassName="MSFT_NetAdapter",DeviceID="{83FDE
730-38EB-400C-8C35-79B79ED355E9}",SystemCreationClassName="CIM_Netwo
rkPort",SystemName="DESKTOP-F51IH0N"
__PROPERTY_COUNT : 103
__DERIVATION : {CIM_NetworkPort, CIM_LogicalPort, CIM_LogicalDevice,
CIM_EnabledLogicalElement...}
__SERVER : DESKTOP-F51IH0N
__NAMESPACE : root\StandardCimv2
__PATH : \\DESKTOP-F51IH0N\root\StandardCimv2:MSFT_NetAdapter.CreationClassNa
me="MSFT_NetAdapter",DeviceID="{83FDE730-38EB-400C-8C35-79B79ED355E9
}",SystemCreationClassName="CIM_NetworkPort",SystemName="DESKTOP-F51
IH0N"
ActiveMaximumTransmissionUnit : 1500
AdditionalAvailability :
AdminLocked : False
AutoSense :
Availability :
AvailableRequestedStates :
Caption :
CommunicationStatus :
ComponentID : PCI\VEN_10EC&DEV_8168&SUBSYS_AAC21462&REV_15
ConnectorPresent : True
CreationClassName : MSFT_NetAdapter
Description :
DetailedStatus :
DeviceID : {83FDE730-38EB-400C-8C35-79B79ED355E9}
DeviceName : \Device\{83FDE730-38EB-400C-8C35-79B79ED355E9}
DeviceWakeUpEnable : True
DriverDate : 2019-10-28
DriverDateData : 132166944000000000
DriverDescription : Realtek PCIe GbE Family Controller
DriverMajorNdisVersion : 6
DriverMinorNdisVersion : 40
DriverName : \SystemRoot\System32\drivers\rt640x64.sys
DriverProvider : Realtek
DriverVersionString : 10.37.1028.2019
ElementName :
EnabledDefault : 2
EnabledState : 5
EndPointInterface : False
ErrorCleared :
ErrorDescription :
FullDuplex :
HardwareInterface : True
HealthState :
Hidden : False
HigherLayerInterfaceIndices : {19}
IdentifyingDescriptions :
IMFilter : False
InstallDate :
InstanceID : {83FDE730-38EB-400C-8C35-79B79ED355E9}
InterfaceAdminStatus : 1
InterfaceDescription : Realtek PCIe GbE Family Controller
InterfaceGuid : {83FDE730-38EB-400C-8C35-79B79ED355E9}
InterfaceIndex : 12
InterfaceName : ethernet_32769
InterfaceOperationalStatus : 2
InterfaceType : 6
iSCSIInterface : False
LastErrorCode :
LinkTechnology :
LowerLayerInterfaceIndices :
MajorDriverVersion : 10
MaxQuiesceTime :
MaxSpeed :
MediaConnectState : 2
MediaDuplexState : 0
MinorDriverVersion : 37
MtuSize : 1500
Name : Ethernet
NdisMedium : 0
NdisPhysicalMedium : 14
NetLuid : 1689399632855040
NetLuidIndex : 32769
NetworkAddresses : {00D8619B35E7}
NotUserRemovable : False
OperatingStatus :
OperationalStatus :
OperationalStatusDownDefaultPortNotAuthenticated : False
OperationalStatusDownInterfacePaused : False
OperationalStatusDownLowPowerState : False
OperationalStatusDownMediaDisconnected : True
OtherEnabledState :
OtherIdentifyingInfo :
OtherLinkTechnology :
OtherNetworkPortType :
OtherPortType :
PermanentAddress : 00D8619B35E7
PnPDeviceID : PCI\VEN_10EC&DEV_8168&SUBSYS_AAC21462&REV_15\01000000684CE00000
PortNumber : 0
PortType :
PowerManagementCapabilities :
PowerManagementSupported :
PowerOnHours :
PrimaryStatus :
PromiscuousMode : False
ReceiveLinkSpeed :
RequestedSpeed :
RequestedState : 12
Speed :
State : 2
Status :
StatusDescriptions :
StatusInfo :
SupportedMaximumTransmissionUnit :
SystemCreationClassName : CIM_NetworkPort
SystemName : DESKTOP-F51IH0N
TimeOfLastStateChange :
TotalPowerOnHours :
TransitioningToState : 12
TransmitLinkSpeed :
UsageRestriction :
Virtual : False
VlanID :
WdmInterface : False
PSComputerName : DESKTOP-F51IH0N
__GENUS : 2
__CLASS : MSFT_NetAdapter
__SUPERCLASS : CIM_NetworkPort
__DYNASTY : CIM_ManagedElement
__RELPATH : MSFT_NetAdapter.CreationClassName="MSFT_NetAdapter",DeviceID="{49743
941-DD62-4721-BDEB-8C60226D6FF1}",SystemCreationClassName="CIM_Netwo
rkPort",SystemName="DESKTOP-F51IH0N"
__PROPERTY_COUNT : 103
__DERIVATION : {CIM_NetworkPort, CIM_LogicalPort, CIM_LogicalDevice,
CIM_EnabledLogicalElement...}
__SERVER : DESKTOP-F51IH0N
__NAMESPACE : root\StandardCimv2
__PATH : \\DESKTOP-F51IH0N\root\StandardCimv2:MSFT_NetAdapter.CreationClassNa
me="MSFT_NetAdapter",DeviceID="{49743941-DD62-4721-BDEB-8C60226D6FF1
}",SystemCreationClassName="CIM_NetworkPort",SystemName="DESKTOP-F51
IH0N"
ActiveMaximumTransmissionUnit : 1500
AdditionalAvailability :
AdminLocked : False
AutoSense :
Availability :
AvailableRequestedStates :
Caption :
CommunicationStatus :
ComponentID : BTH\MS_BTHPAN
ConnectorPresent : False
CreationClassName : MSFT_NetAdapter
Description :
DetailedStatus :
DeviceID : {49743941-DD62-4721-BDEB-8C60226D6FF1}
DeviceName : \Device\{49743941-DD62-4721-BDEB-8C60226D6FF1}
DeviceWakeUpEnable : False
DriverDate : 2006-06-21
DriverDateData : 127953216000000000
DriverDescription : Bluetooth Device (Personal Area Network)
DriverMajorNdisVersion : 6
DriverMinorNdisVersion : 30
DriverName : \SystemRoot\System32\drivers\bthpan.sys
DriverProvider : Microsoft
DriverVersionString : 10.0.26100.8328
ElementName :
EnabledDefault : 2
EnabledState : 5
EndPointInterface : False
ErrorCleared :
ErrorDescription :
FullDuplex : True
HardwareInterface : False
HealthState :
Hidden : False
HigherLayerInterfaceIndices :
IdentifyingDescriptions :
IMFilter : False
InstallDate :
InstanceID : {49743941-DD62-4721-BDEB-8C60226D6FF1}
InterfaceAdminStatus : 1
InterfaceDescription : Bluetooth Device (Personal Area Network)
InterfaceGuid : {49743941-DD62-4721-BDEB-8C60226D6FF1}
InterfaceIndex : 8
InterfaceName : ethernet_32770
InterfaceOperationalStatus : 2
InterfaceType : 6
iSCSIInterface : False
LastErrorCode :
LinkTechnology :
LowerLayerInterfaceIndices :
MajorDriverVersion : 0
MaxQuiesceTime :
MaxSpeed :
MediaConnectState : 2
MediaDuplexState : 2
MinorDriverVersion : 0
MtuSize : 1500
Name : Connessione di rete Bluetooth
NdisMedium : 0
NdisPhysicalMedium : 10
NetLuid : 1689399649632256
NetLuidIndex : 32770
NetworkAddresses : {5C879C36063B}
NotUserRemovable : False
OperatingStatus :
OperationalStatus :
OperationalStatusDownDefaultPortNotAuthenticated : False
OperationalStatusDownInterfacePaused : False
OperationalStatusDownLowPowerState : False
OperationalStatusDownMediaDisconnected : True
OtherEnabledState :
OtherIdentifyingInfo :
OtherLinkTechnology :
OtherNetworkPortType :
OtherPortType :
PermanentAddress : 5C879C36063B
PnPDeviceID : BTH\MS_BTHPAN\6&14135fe2&0&2
PortNumber : 0
PortType :
PowerManagementCapabilities :
PowerManagementSupported :
PowerOnHours :
PrimaryStatus :
PromiscuousMode : False
ReceiveLinkSpeed : 3000000
RequestedSpeed :
RequestedState : 12
Speed : 3000000
State : 2
Status :
StatusDescriptions :
StatusInfo :
SupportedMaximumTransmissionUnit :
SystemCreationClassName : CIM_NetworkPort
SystemName : DESKTOP-F51IH0N
TimeOfLastStateChange :
TotalPowerOnHours :
TransitioningToState : 12
TransmitLinkSpeed : 3000000
UsageRestriction :
Virtual : True
VlanID :
WdmInterface : True
PSComputerName : DESKTOP-F51IH0N
That log looks fine. Which leads me to believe the user is doing something funky. You should manually verify what they're doing. Use the latest TurboActivate exe on the machine to see if you get the error in that.
Answer
The customer managed to solve the issue on her own. She consulted an AI assistant, which recommended manually disabling all network adapters and re‑enabling them. After following this procedure, the activation worked correctly.
Thank you for your assistance