EnableNetworkAdaptersException

Good morning,
I’m experiencing an issue with a customer: they renewed their license and decided to disable and re-enable it.
Unfortunately, they were unable to activate the license again as they receive the error “EnableNetworkAdaptersException(0x80131500)”.

I asked them to check their network adapters, but they all appear to be active (see picture 1: https://imgur.com/A0rsOJg).

I also asked them to review the Device Manager with “Show hidden devices” enabled, and everything looks normal there as well (picture 2: https://imgur.com/onUvd5n).

I asked them to remove all USB devices but the error remains

They ran winmgmt /verifyrepository, and the result was “WMI Repository is consistent”.
They also tried running the software with administrator rights, but the issue persists.

They are using the latest version of TA (26.0.2.0).

At this point, I’m not sure what else to try.