Replace a network card

The network card of our computer fails. So we replaced the network card and installed the new driver etc. (Of course, we enable the new network card.) All was working well (in other word, the operating system is OK and no error) until TurboActivate required a valid license. We tried running TurboActivate Wizard to reactivate but is said there was an error (code 28).

So if you have a network hardware malfunction (i.e., the network card fails), I am not sure how TurboActivate can recover from this?

PS: we contact your support, but did not get any useful info.

Kevin,

I've looked at the replies you've received via support and you didn't provide enough information or follow the steps provided.

Yes, TurboActivate, TurboFloat, TurboFloat Server all support computers whose hardware has failed and has been successfully replaced. And we support it in such a way TurboActivate (or TF, TFS) don't require re-activation for such "minor changes". If, however a motherboard, processor, or some other "major change" happens then TurboActivate correctly sees it as a different computer.

More info: https://wyday.com/limelm/features/why/#fuzzy-match

The problem you were encountering (error code 28 is actually TA_E_ENABLE_NETWORK_ADAPTERS), is described in detail here: https://wyday.com/limelm/help/faq/#disabled-adapters

For 99.999% of customers that get that error, just following the FAQ will solve the problem. For you, however, you've got a broken network adapter (as you've already said) replaced by a new network adapter. You've said you've enabled the network adapters. We replied with additional instructions for you to follow, but you chose to ignore them.

Here are the instructions you should follow: https://wyday.com/limelm/help/faq/#fix-broken-wmi

This details step-by-step instructions to follow when your WMI is corrupt. How can a WMI get corrupted? Lots of ways:

1. The end-user runs "cleaner" utilities that break things (don't do that -- just use the built-in Disk Cleanup utility -- all others are garbage).

2. The end-user runs anti-virus programs that break things (don't do that, just use the built-in Microsoft Windows Defender, the free built-in anti-virus that doesn't do crazy things to your computer).

3. The end-user has broken hardware and replaces it in a haphazard way. (This is your case).

So, what do you do? Follow the instructions here: https://wyday.com/limelm/help/faq/#fix-broken-wmi

Every instruction. Including the Powershell instruction. Do you get errors when you run that PowerShell instruction? Even after running all the other instructions? If so, provide that to us.

If you get any other errors or have any other problems, you need to provide us with enough information to actually help you. Repeating that you get error code 28 over and over is not useful.

Here's how you make useful reports to us: https://wyday.com/limelm/help/faq/#useful-reports

A good rule of thumb: we're not mind readers. We don't know which steps you followed, which you skipped, what version you're using, what OS you're on, etc., etc. You actually need to give us useful information in order to get useful help.