License becomes deactivated

We are experiencing occasional issue where a license will become deactivated that we cannot seem to track down.

A customer activated a license more than a year ago and have been using it since. Single license, single activation. This is an AIO computer so no hardware changes are being done. Suddenly, launching their application the application is asking for a license key again. I looked at the hidden license files and they show the license as being active. I can compare the before and after license files in a hex editor and see something hardware changed but the files are not text readable, even though I am certain no hardware changes have been done to the PC.

LimeLM says on Sept 11 the license was activated even though it has been in use for more than a year. It is like at some point the license page does a refresh on the activation date. Our logs also show Sept 11 as the day the application quit working due to no license.

What would cause LimeLM to show a updated activation date? Is it possible for someone to review the before and after log files to see what is different in the log files?

More information is need to give useful help.

1. What platform are you on: Window, macOS, Linux?

2. What version of the platform? (Windows 10, macOS 10.12, etc.)?

3. What architecture of the platform are you on? (x86, x64, armvt?)

4. What programming language are you using?

5. What version of TurboActivate are you using?

6. Can you give a way to reproduce this behavior? Code snippets? A description, anything?

My guess is that you're using an old version of TurboActivate and/or you've not updated your example code to match our latest examples (so, you're not handling cases where the customer has blocked access to our activation servers).

Hello Wyatt,

This has happened on systems using Windows 7, 8.1 and 10 (although we have not really used Win 7 in a while) with all versions, Anniversary update, Creator update, Fall Creator update, etc. We only use x64 systems. We are current on TurboActivate (4.0.9.6?) but the issue has been happening for a while. We did update a bit ago to 4.0.9.6 hoping it might resolve the issue but it did not.

At this time, I cannot provide code sniplets. We are using Unity engine with C#. This has been happening occasionally for more than 2 years. We have not been able to find any steps to repro. We have many licenses and have not seen the issue very many times, maybe a couple dozen times. It has been to hard to try and find steps to reproduce. The only consistent thing we have seen is this has only happened to a license which has been edited after the license was created,using web interface.

This is why we were hoping if we provided the license files you might be able to tell us what has changed in the files and tell us under what conditions the activation information would be updated on a license previously activated.

Wyatt wrote:> More information is need to give useful help.> 1. What platform are you on: Window, macOS, Linux?> > 2. What version of the platform? (Windows 10, macOS 10.12, etc.)?> > 3. What architecture of the platform are you on? (x86, x64, armvt?)> > 4. What programming language are you using?> > 5. What version of TurboActivate are you using?> > 6. Can you give a way to reproduce this behavior? Code snippets? A> description, anything?> > > > > My guess is that you're using an old version of TurboActivate and/or you've> not updated your example code to match our latest examples (so, you're not> handling cases where the customer has blocked access to our activation> servers).

It's hard to say without a code snippet, but like I said... "you've not updated your example code to match our latest examples (so, you're not handling cases where the customer has blocked access to our activation servers)."

This is how you do it: https://wyday.com/limelm/help/using-turboactivate-with-csharp/#check-activation

Notice that you're checking IsActivated() is !isGenuine. This is an important step that's explained in that article and explained in the code comments of the example app.

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