jonjonHi,
Using the latest version of TA, a customer's license is in weird state:- App is activated but can't run as it needs to connect to the license server after the grace period is over- App can't be de-activated as it also need to be connected to the Internet to do so
Somehow, setting a proxy doesn't work for this customer and we would like to de-activate so that he can switch to an offline activation.De-activating from the control panel won't help as his computer will still require Internet access.
What action can be done on his computer to de-activate without Internet access ?
Thanks.
The customer has a few options:
1. Fix their internet so they can connect to the activation servers: https://wyday.com/limelm/help/faq/#internet-error
2. If they can't or don't want to fix their internet access, then they can always re-activate offline: https://wyday.com/limelm/help/offline-activation/
3. They can also deactivate offline. But that's not necessary to solve their problem.
jonjonOK but #2 can't be done with the TurboActivate Wizard as it is stuck in the "Activation was successful" state. Right ?Do I need to develop a custom app just to perform offline deactivation or offline activation due to the fact that this customer doesn't have access to the Internet anymore ?
Correct, with the current version of the TurboActivate Wizard if the customer is activated, it never checks if the customer is genuine (that is, after the initial activation it never attempts to contact the servers). This was a design decision. We're considering adding commandline options in the future to make it behave more like your app would behave (calling IsGenuineEx, and letting the customer re-activate if they're no longer in the grace period).
That being said, you can do this function calls directly within your app. Just create a simple dialog with 2 buttons (Save Activation Request, Open Activation Response)
