IP address of TurboActivate License ServerSolved

More information is needed. That FAQ article describes testing things in their browser. What is the result of that? Is wyday.com blocked? Then you've found the solution: unblock wyday.com.

If they can't unblock wyday.com either due to faulty policies or old technology (e.g. firewalls that don't support domain names, but only support IP addresses), then the customer can always offline activate: https://wyday.com/limelm/help/offline-activation/

>> "Could you please let me know the IP address of TurboActivate license server (used for activating a trial license)?"

Nope. Our IP address is behind reverse proxies. This is a security feature. It's not static and it changes based on where in the world you are.

Use the domain name it *is* static. Unblock "wyday.com". Modern firewalls (software and hardware) support whitelisting domain names. If their firewall doesn't support that then they should take steps to work with current technologies.

Our customer is able to open wyday.com using IE on a Windows VM with no problem. The trial activation still errors out with a TA_E_INET.

For offline activation, is there a way that we can force an offline generated license to expire after a number of days?Basically, we don't want the offline license to work forever for our customer.

>> "Our customer is able to open wyday.com using IE on a Windows VM with no problem. The trial activation still errors out with a TA_E_INET."

Is that the same machine they're trying to activate? If not, make sure they open wyday.com in a browser on the machine they're trying to activate.

Also, make sure you're using the latest version of TurboActivate (currently 4.0.9.6). Because we're always improving our code an handling new end-user behavior.

>> "For offline activation, is there a way that we can force an offline generated license to expire after a number of days?"

Yes, using custom license fields: https://wyday.com/limelm/help/license-features/

I am testing offline activation. I cannot find a "Save the Activation Request file" button from the TurboActivate wizard.When I open the TurboActivate wizard, it says "your activation period has expired and XXX is no longer working." However, the machine is never activated. A previous verified trial activation attempt (TA_useTrial) from our software was not successful since I intentionally blocked the internet access.

We are using 4.0.9.3. And I have also tried the latest 4.0.9.6 version, it behaves the same.

Please advise.

Can the customer offline activate a verified trial?

Looks like there is no way to do offline TRIAL activation through the TurboActivate Wizard. Am I correct?

I found these two functions from TurboActivate.h, TA_UseTrialVerifiedRequest() and TA_UseTrialVerifiedFromFile().If TurboActivate Wizard indeed cannot support offline trial activation, can I use these two functions to create my own executable for offline trial activation?

Yep: https://wyday.com/forum/t/3860/offline-trial-activation/