TurboFloat activation returns error code 0x1

Hi,

one of our customers has an issue when activating the TurboFloat server (4.0.9.7) on Windows Server 2008 (64bit) machine (non-vm).

Our customer tries to perform offline-activation like this:

>> TurboFloatServer.exe -a="XXXX-XXXX-XXXX-XXXX-XXXX-XXXX" -areq="<Location to ActivationRequest.xml>">> TurboFloatServer.exe -a -aresp="<Location to ActivationResponse.xml>">> TurboFloatServer.exe -i

On the second call he's getting this error:2017-04-18, 13:55:03 <error>: Failed to activate.2017-04-18, 13:55:03 <error>: Error code 0x1. Contact support or your system administrator.

Any help would be appreciated.Best regards,J

It sounds like the activation response is failing. A couple things on activation responses: (1) they only work for a short period of time (so if they don't activate right away with them -- within a couple of days -- then they will no longer be valid) and (2) all paths for offline requests/responses must be full paths on the filesystem and (3) activation responses are per-machine.

Lastly, it looks like the error is happening with the activation response, but because they're using all of the requests right in a row it's hard to tell where the problem is.

This is the console output:

D:\temp\TurboFloatServer>TurboFloatServer.exe -a="XXXX-XXXX-XXXX-XXXX-XXXX-XXXX" -areq="D:\temp\ActivationRequest.xml"

D:\temp\TurboFloatServer>TurboFloatServer.exe -a -aresp="D:\temp\activation.xml"

2017-04-18, 13:55:03 <error>: Failed to activate.2017-04-18, 13:55:03 <error>: Error code 0x1. Contact support or your system administrator.

D:\temp\TurboFloatServer>TurboFloatServer.exe -i2017-04-18, 13:55:20 <notification>: The service already exists, re-installing...2017-04-18, 13:55:20 <notification>: Service re-installed successfully.

As far as I can see, activation was done on the same day. The customer told me, that it is the same machine and the generated xml files look also OK.

We can't reproduce this here. Have them resubmit the activation request to you, run it through LimeLM again, and then use the activation response.

If that doesn't work, shoot me an email with their product key and we'll take a look at things and see what might be going wrong.

I sent an email with the product key to support@wyday.com.

Thank you for your help.Best regards,J