User can't authorize

Hey guys...

I have a user that cannot authorize. He's getting the error 26 - "App is already activated"

The error log says the following: "Product key failed to save: hr = 0x1a"

If a customer is already activated they can't then use another product key to activate the very same app. They either have to deactivate, and then use the new key, or you would need to re-evalute why you're giving customers multiple product keys for an app on a computer.

If it's for subscriptions or renewals, we have a method for that: custom license fields: https://wyday.com/limelm/help/license-features/

With custom license fields a customer can use their single product key and you can update their expiration date (either manually or as part of an automated process).

The admin area showed no activations for that serial number.

No, that error means the customer activated a *different* product key. And now he's trying to activate the new product key you provided him.

You can get the current activated product key on the machine by calling TA_GetPKey().