We'll look into this. Can you send the dump to support@wyday.com.
Also, can you tell me what function you called which what parameters caused it to crash?
Can you reproduce the crash?
0xC0000005 exception in TurboActivate.dll
I'm using TurboActivate.dll (4.0.9.3) 32-bit.
One client (Windows 10 Home Build 14393 64-bit) got the following exception:Unhandled exception at 0x565E4A0E (TurboActivate.dll) in crashdump.dmp: 0xC0000005: Access violation reading location 0x02500000.
I have the dmp file but I don't know how to attach it.
Here is a code snippet:565E49ED jle 565E49A3 565E49EF mov ebp,ecx 565E49F1 lea eax,[edi+2] 565E49F4 mov cl,byte ptr [esp+2Ch] 565E49F8 mov dword ptr [esp+30h],eax 565E49FC mov dword ptr [esp+10h],ebp 565E4A00 and dword ptr [esp+2Ch],0 565E4A05 test edx,edx 565E4A07 jle 565E4A3D 565E4A09 lea ebp,[ebx+2] 565E4A0C mov eax,dword ptr [eax] 565E4A0E cmp eax,dword ptr [ebp] 565E4A11 jne 565E4A25 565E4A13 mov eax,dword ptr [esp+30h] 565E4A17 movzx eax,word ptr [eax+4] 565E4A1B cmp ax,word ptr [ebp+4] 565E4A1F je 565E4B62
Sent dump file and C++ code by email
I cannot reproduce the crash.I don't know what function was called Visual Studio Call Stack windows shows only 2 lines:> TurboActivate.dll!565e4a0e() Unknown [Frames below may be incorrect and/or missing, no symbols loaded for TurboActivate.dll]
Any update?
Unfortunately we don't have enough information to reproduce this or track this down. Any chance the customer is still encountering this (so we can do a remote debug)?
Wyatt wrote:> Unfortunately we don't have enough information to reproduce this or track> this down. Any chance the customer is still encountering this (so we can do> a remote debug)?
A crash report is anonymously uploaded to my server. I cannot contact this customer.
Another TurboActivate.dll crash today (Win10 Pro x64) : https://www.gtopala.com/img/crash/ta_dll.pngPlease let me know if you need the crashdump.dmp file
More information is needed. Is there any chance you can get in contact with this customer?
Sorry, no, all crashes are anonymously sent.