TA_E_ENABLE_NETWORK_ADAPTERSSolved

I've recently updated to TurboActivate 4.0.5.1 and have noticed a few of my customers complaining about the network adaptor issue. Most of them won't have a clue on how to manually reset it themselves, another issue is that some of the customers are running on servers so disabling/enabling the network adaptor might not be possible without additional support from the server technicians.

I'm wondering if we can have a build of TurboActivate where we can specify the fingerprinting level, or perhaps just to exclude the network adaptors entirely.

Thanks for your help!

Hey Nathan,

TurboActivate uses all of the necessary components in the computer in order to get accurate "fingerprints" of the computer.

On Windows 8 and newer TurboActivate can read all adapters even if they're disabled. On older versions of Windows customers will have to enable network adapters in order to use your app. We describe how customers can manually do it right here: https://wyday.com/limelm/help/faq/#disabled-adapters

Or customers can run your app as admin (you can automate that) and when running as admin, TurboActivate will automatically be able to re-enable the network adapters temporarily and be able to read the hardware and it will remember the disabled adapters for a while.

We've considered maybe adding a flag to the TurboActivate Wizard so that you can just call it and it would enable all of the network adapters on the computer. Would that be useful for you?

Hey Wyatt,

Thanks for your reply, much appreciated.

I have a customer running on Windows Server 2012 and using TurboActivate they keep receiving that message, even after trying to run it as an admin. There's only one visible network adaptor and it's enabled. (I've tried using TurboActivate 4.0.5.1)

Let me know what you think

p.s. After searching the forum I feel like it has something to do with reading a bad state or something, I had this issue happen on my machine too initially but after disabling/enabling the adaptors it went away. The problem with most of my customers is that they're running on servers so disabling the adaptors would kick them off any remote session and result in them likely needing to contact a technician of the server company.

Hey Nathan,

We have not been able to reproduce this, but I sent you a couple of commands for your customer to run in Powershell. That will give us more information about the problem.

Hi Wyatt,

I've just sent you an email with the command results attached.

Thanks again!

Thanks Nathan,

Just updating this topic for everyone:

TA_E_ENABLE_NETWORK_ADAPTERS was being returned in 2 cases where faulty network adapters and/or faulty drivers were installed. Both of these cases have been fixed in TA/TF 4.0.6.1 and newer, available here: https://wyday.com/limelm/api/

Reply
Discard post