Activation disappears after rebooting on MacOS

MacOS 26.1.0, TA 4.4.4.1. 

We have a customer that consistently reports activation information disappearing every time they restart their machine. License check returns `TA_E_ACTIVATE` after each restart. Machine activates without issues and keeps the license state until the reboot.

I am requesting a full list of apps and daemons installed on their machine, but is there anything that I should specifically be looking for?

ago

Hmmmm… we can't reproduce that here. Is it a hackintosh or is it genuine?

What's the code you use on start-up of your app?

ago

Thanks. We can't reproduce it either. From our logs it seems like a genuine Apple MacBook M4 Max (Mac16,5). 

We have a service running in the background that checks for license using `TA_IsGenuineEx` upon request. The first checks and attempts to deactivate after reboot always return that error.

ago