Activation disappears after rebooting on MacOSAnswered

MacOS 26.1.0, TA 4.4.4.1. 

We have a customer that consistently reports activation information disappearing every time they restart their machine. License check returns `TA_E_ACTIVATE` after each restart. Machine activates without issues and keeps the license state until the reboot.

I am requesting a full list of apps and daemons installed on their machine, but is there anything that I should specifically be looking for?

ago

Hmmmm… we can't reproduce that here. Is it a hackintosh or is it genuine?

What's the code you use on start-up of your app?

ago

Thanks. We can't reproduce it either. From our logs it seems like a genuine Apple MacBook M4 Max (Mac16,5). 

We have a service running in the background that checks for license using `TA_IsGenuineEx` upon request. The first checks and attempts to deactivate after reboot always return that error.

ago
Answer

Version 26.0 is now out, start there, if they're still having problems please provide enough information so we can try tot reproduce things.

ago