Windows 10 Update issues

Yes - upgrading to Windows 10 wipes out the activation. I am not sure if it's hardware fingerprint that is changing or the upgrade deleting TA files but I deactivate a few hundred licenses already because of it.

Most problems with activations for customers that upgrade from old versions of Windows to Windows 10 come from the customer *also* changing other components of the computer (harddrive, network cards, or even the whole computer). With TurboActivate 3.x, it's a little inflexible to these types of changes (and it counts the operating system upgrade as 1 of the "soft changes"). They can avoid this problem (for TA 3.x) by only upgrading 1 thing at a time. So first upgrade the harddrive, re-activate your app, then upgrade Windows.

With TurboActivate 4.0, out soon, we've significantly improved our proprietary device-fingerprinting algorithm to handle these types of upgrades & computer changes without a hiccup. It will just handle the changes like the customer expects.

Wyatt, I am pretty sure that's not what is happening. They just click "yes" to one of the many nagging "update your Windows to 10 now!" and then after the fact the license stops working. I don't know what it is what they are doing but I interact with almost 2 thousands users out of which almost none are close to computer experts and I see "hey, I upgraded to Windows 10 and I get error code 5 now" problem almost every day.

Dear Wyatt,

I have written you once email with exact information about key, customer reaction.One customer hasn't changed anything with HW, just upgraded existing (I think it was notebook) to Windows 10 and he loses activation.

I am pretty sure, that only this upgrade of Windows 10 changed returned some hardware type, which you are using for fingerprinting. Therefore, you think that "customer upgraded Windows OS and changed some HW", but it is not true.And now I see, there are more users with the same issue.I hope, that in TA 4.0 will be this fixed.

Wyatt wrote:> Most problems with activations for customers that upgrade from old versions> of Windows to Windows 10 come from the customer *also* changing other> components of the computer (harddrive, network cards, or even the whole> computer). With TurboActivate 3.x, it's a little inflexible to these types> of changes (and it counts the operating system upgrade as 1 of the> "soft changes"). They can avoid this problem (for TA 3.x) by only> upgrading 1 thing at a time. So first upgrade the harddrive, re-activate> your app, then upgrade Windows.> > > With TurboActivate 4.0, out soon, we've significantly improved our> proprietary device-fingerprinting algorithm to handle these types of> upgrades & computer changes without a hiccup. It will just handle the> changes like the customer expects.

Dear Wyatt,We have in trouble about updates not upgrades from older windows versions. Customers who already use Windows 10 received an update from Microsoft on Windows 10 machines and there is no any hw changes. when update published by microsoft, We are getting complains about license failure. Our callcenter stucked by telephone calls about this issue.

this is seriously important for us.

TurboActivate 4.0, out soon, fixes a lot of issues that come with upgrading to Windows 10. Including the cases where a customer who genuinely didn't change any hardware, the upgrade to Windows 10, and then they lose the activation they had. This will be fixed in TA 4.0.

Also fixed in TA 4.0 is the case where customers upgrade pieces of hardware simultaneous to upgrading to Windows 10 and they lose the activation.

Two of my users reported that their license dropped on Windows 10 without any hardware/internet connection changes. I am a bit afraid that some recent Win10 update caused it (they had a big update a few days ago which changed a lot of things and made some long running apps not working anymore) and it's going to snowball from here.Is there any way I can help you to find out what it is that is changing and caused the license to stop working?

Email me the product keys and I'll take a look if they also changed components. Either way, this will be fixed in TA 4.0 out soon.

I'll just add my voice to this - although the v4.0 won't really help, as I'd be nervous about pushing that update out.Users upgrading to W10 and losing their activations is our *single biggest support issue*, and by far. I haven't asked each and every user if they are also updating hardware, but my guess is that the vast majority are not - they are just upgrading their OS.

TurboActivate 4.0 has a vastly improved fingerprinting algorithm that fixes these issues. The issues aren't with Windows 10. They're a variety of things I've covered them elsewhere, I'll dig into the topic more after TA 4.0 is released.

I've sent you a few keys which had those problems. I think at least one case is caused by internet connection change though. I hope to collect more and give you more feedback on it.