TerraPrivLicensesWe have had two users experience this problem. One resolved after we deactivated their key a couple times and they reinput it. The other user is still having the problem and is now upset with our company.
This user activated our product on his ASUS Transformer tablet. After using the product for a couple days, the software said that he was using an unactivated version. We deactivated his license and he reinput it. Again, it worked for only a few days before saying that the product wasn't activated. We then sent him a brand new license code. After entering it in, his tablet worked fine for a few days. Once again, the software now says that it's not activated. Please help ASAP. We need to get this resolved before we can do mass marketing and attract a much larger customer base.
Thank you.
More information is needed. Send us a product key to support@wyday.com.
1. What version of TurboActivate are you using?2. What operating system is the customer using?3. What product key are they using?
If I were to guess I would say they're enabling disabling network adapters (which they shouldn't be doing). If so, tell them not to do that.
In TurboActivate 4.0 we handle that "interesting" user behavior.
Wyatt wrote:> If I were to guess I would say they're enabling disabling network adapters> (which they shouldn't be doing). If so, tell them not to do that.That would be my guess too, as I've tripped over this more than once. I asked you about this a couple of days ago and you didn't answer: assume the user has a good reason for this "interesting behaviour" (i.e. he wants to prevent Windows from using one network vs another network), instead of just saying stop, what should they be doing instead?
There aren't a whole lot of easy methods to do it. For wifi networks you can just disconnect from the network. For "wired networks" it requires more finagling (or just unplugging the cord). Unfortunately Microsoft doesn't provide an easy way to "prioritize" networks short of "killing" the network card itself. Connected wired network will always take priority over wireless networks.
This is a crappy design that has never been fixed by Microsoft. The real-world equivalent is a door without a doorknob. Sure, you can still open the door -- you just have to remove the pins from the door. No big deal.
At any rate, we fix this dumb design in TurboActivate 4.0.
Thanks for a very clear answer.
