Network adapters disabledAnswered

Ive got 2 clients now who can’t activate.  We are using latest version of turboactivate.dll 5.0.2.0 and we’ve tried the solutions below including a complete WMI rebuild but they’re getting the error regarding network adapters being disabled.  Do you have any suggestions?

* Enabling disabled network adapter - there were none that were disabled

* Updating network adapter drivers - there were no updates required

* Rebuilding WMI repository

ago
Answer

Yes,

At the end of the WMI FAQ it tells you what to do:

Now open a PowerShell command prompt (which is different than a "cmd" prompt), and run the following command:

Get-WMIObject MSFT_NetAdapter -Namespace root\StandardCimv2

If you're on Windows 8.x, 10, or 11 (or equivalent Windows Server version 2012, 2012 R2, 2016, 2019, 2022, etc.), you should get a full list of your network adapters whether they're connected to the internet or not. If you're on those Windows versions, and that PowerShell command gives you an error, then you still have WMI corruption. Contact your system admin and tell them to fix it. Or re-install Windows for the easiest fix.

ago

Ask the client to do this in Powershell

in Search type: Powershell 

Then paste this command in Powershell: 

    netsh interface show interface 

and return what it says, if one the first column item says Disabled, that's the issue - it's usually the WIFI one, people are not catching it's also an ethernet adapter

Pierre

ago👍 1