Error 1, Error 26 after Windows 10/11 updatesAnswered
We are getting customer support tickets after new Windows updates, with our customers getting error 1 or 26 when using their key.
The surprising thing is that when I inspect the customer's key, it says Used Activations: 0 , Deactivations Used: 28.
We're using a dynamic lib version 5.0.2.0.
This is a new issue for us and the activation previously worked for these customers. Is an update to Lime is needed to keep up with MS?
TurboActivate.h includes all error codes and what they mean. That should always be the first place you check. Sepcifically see TA_E_ALREADY_ACTIVATED and TA_FAIL. And see which functions are returning them. And fix your programming to match our example app (which correctly handles when a customer is activated but they haven't successfully reverified with the servers, which is very likely what this case is).