Issue was his wifi card was deactivated as he was using ethernet only and he had to update the driver.
TA_E_BROKEN_WMI on Windows 11Answered
A customer has this issue whenever starting free trial or trying to activate a license.
We followed https://wyday.com/limelm/help/faq/#fix-broken-wmi and here's the powershell output of the command Get-WMIObject MSFT_NetAdapter -Namespace root\StandardCimv2
__GENUS : 2
__CLASS : MSFT_NetAdapter
__SUPERCLASS : CIM_NetworkPort
__DYNASTY : CIM_ManagedElement
__RELPATH : MSFT_NetAdapter.CreationClassName="MSFT_NetAdapter",DeviceID="{EAE2A
64C-A7D1-4360-B346-F85679BF5487}",SystemCreationClassName="CIM_Netwo
rkPort",SystemName="DESKTOP-7UNN292"
__PROPERTY_COUNT : 103
__DERIVATION : {CIM_NetworkPort, CIM_LogicalPort, CIM_LogicalDevice,
CIM_EnabledLogicalElement...}
__SERVER : DESKTOP-7UNN292
__NAMESPACE : root\StandardCimv2
__PATH : \\DESKTOP-7UNN292\root\StandardCimv2:MSFT_NetAdapter.CreationClassNa
me="MSFT_NetAdapter",DeviceID="{EAE2A64C-A7D1-4360-B346-F85679BF5487
}",SystemCreationClassName="CIM_NetworkPort",SystemName="DESKTOP-7UN
N292"
ActiveMaximumTransmissionUnit : 0
AdditionalAvailability :
AdminLocked : False
AutoSense :
Availability :
AvailableRequestedStates :
Caption :
CommunicationStatus :
ComponentID : PCI\VEN_14C3&DEV_0616&SUBSYS_061614C3
ConnectorPresent : False
CreationClassName : MSFT_NetAdapter
Description :
DetailedStatus :
DeviceID : {EAE2A64C-A7D1-4360-B346-F85679BF5487}
DeviceName : \Device\{EAE2A64C-A7D1-4360-B346-F85679BF5487}
DeviceWakeUpEnable : False
DriverDate : 2022-06-24
DriverDateData : 133005024000000000
DriverDescription : RZ616 Wi-Fi 6E 160MHz
DriverMajorNdisVersion :
DriverMinorNdisVersion :
DriverName : \SystemRoot\System32\drivers\mtkwl6ex.sys
DriverProvider : MediaTek, Inc.
DriverVersionString : 3.3.0.595
ElementName :
EnabledDefault : 2
EnabledState : 5
EndPointInterface : False
ErrorCleared :
ErrorDescription :
FullDuplex :
HardwareInterface : True
HealthState :
Hidden : False
HigherLayerInterfaceIndices :
IdentifyingDescriptions :
IMFilter : False
InstallDate :
InstanceID : {EAE2A64C-A7D1-4360-B346-F85679BF5487}
InterfaceAdminStatus : 2
InterfaceDescription : RZ616 Wi-Fi 6E 160MHz
InterfaceGuid : {EAE2A64C-A7D1-4360-B346-F85679BF5487}
InterfaceIndex : 15
InterfaceName : wireless_32768
InterfaceOperationalStatus : 6
InterfaceType : 71
iSCSIInterface : False
LastErrorCode :
LinkTechnology :
LowerLayerInterfaceIndices :
MajorDriverVersion :
MaxQuiesceTime :
MaxSpeed :
MediaConnectState : 0
MediaDuplexState : 0
MinorDriverVersion :
MtuSize : 0
Name : Wi-Fi
NdisMedium : 16
NdisPhysicalMedium : 9
NetLuid : 19985273102270464
NetLuidIndex : 32768
NetworkAddresses :
NotUserRemovable : False
OperatingStatus :
OperationalStatus :
OperationalStatusDownDefaultPortNotAuthenticated : False
OperationalStatusDownInterfacePaused : False
OperationalStatusDownLowPowerState : False
OperationalStatusDownMediaDisconnected : False
OtherEnabledState :
OtherIdentifyingInfo :
OtherLinkTechnology :
OtherNetworkPortType :
OtherPortType :
PermanentAddress :
PnPDeviceID : PCI\VEN_14C3&DEV_0616&SUBSYS_061614C3&REV_00\8&8de8afb&0&00200040001
1
PortNumber : 0
PortType :
PowerManagementCapabilities :
PowerManagementSupported :
PowerOnHours :
PrimaryStatus :
PromiscuousMode : False
ReceiveLinkSpeed : 0
RequestedSpeed :
RequestedState : 12
Speed : 0
State : 3
Status :
StatusDescriptions :
StatusInfo :
SupportedMaximumTransmissionUnit :
SystemCreationClassName : CIM_NetworkPort
SystemName : DESKTOP-7UNN292
TimeOfLastStateChange :
TotalPowerOnHours :
TransitioningToState : 12
TransmitLinkSpeed : 0
UsageRestriction :
Virtual : False
VlanID :
WdmInterface : False
PSComputerName : DESKTOP-7UNN292
__GENUS : 2
__CLASS : MSFT_NetAdapter
__SUPERCLASS : CIM_NetworkPort
__DYNASTY : CIM_ManagedElement
__RELPATH : MSFT_NetAdapter.CreationClassName="MSFT_NetAdapter",DeviceID="{A4150
636-3014-45AF-85D3-019923ED05D3}",SystemCreationClassName="CIM_Netwo
rkPort",SystemName="DESKTOP-7UNN292"
__PROPERTY_COUNT : 103
__DERIVATION : {CIM_NetworkPort, CIM_LogicalPort, CIM_LogicalDevice,
CIM_EnabledLogicalElement...}
__SERVER : DESKTOP-7UNN292
__NAMESPACE : root\StandardCimv2
__PATH : \\DESKTOP-7UNN292\root\StandardCimv2:MSFT_NetAdapter.CreationClassNa
me="MSFT_NetAdapter",DeviceID="{A4150636-3014-45AF-85D3-019923ED05D3
}",SystemCreationClassName="CIM_NetworkPort",SystemName="DESKTOP-7UN
N292"
ActiveMaximumTransmissionUnit : 1500
AdditionalAvailability :
AdminLocked : False
AutoSense :
Availability :
AvailableRequestedStates :
Caption :
CommunicationStatus :
ComponentID : PCI\VEN_10EC&DEV_8125&SUBSYS_7E121462&REV_05
ConnectorPresent : True
CreationClassName : MSFT_NetAdapter
Description :
DetailedStatus :
DeviceID : {A4150636-3014-45AF-85D3-019923ED05D3}
DeviceName : \Device\{A4150636-3014-45AF-85D3-019923ED05D3}
DeviceWakeUpEnable : False
DriverDate : 2024-08-15
DriverDateData : 133681536000000000
DriverDescription : Realtek Gaming 2.5GbE Family Controller
DriverMajorNdisVersion : 6
DriverMinorNdisVersion : 40
DriverName : \SystemRoot\System32\drivers\rt640x64.sys
DriverProvider : Realtek
DriverVersionString : 10.73.815.2024
ElementName :
EnabledDefault : 2
EnabledState : 5
EndPointInterface : False
ErrorCleared :
ErrorDescription :
FullDuplex : True
HardwareInterface : True
HealthState :
Hidden : False
HigherLayerInterfaceIndices : {16}
IdentifyingDescriptions :
IMFilter : False
InstallDate :
InstanceID : {A4150636-3014-45AF-85D3-019923ED05D3}
InterfaceAdminStatus : 1
InterfaceDescription : Realtek Gaming 2.5GbE Family Controller
InterfaceGuid : {A4150636-3014-45AF-85D3-019923ED05D3}
InterfaceIndex : 11
InterfaceName : ethernet_32769
InterfaceOperationalStatus : 1
InterfaceType : 6
iSCSIInterface : False
LastErrorCode :
LinkTechnology :
LowerLayerInterfaceIndices :
MajorDriverVersion : 10
MaxQuiesceTime :
MaxSpeed :
MediaConnectState : 1
MediaDuplexState : 2
MinorDriverVersion : 73
MtuSize : 1500
Name : Ethernet
NdisMedium : 0
NdisPhysicalMedium : 14
NetLuid : 1689399632855040
NetLuidIndex : 32769
NetworkAddresses : {D843AE5FB070}
NotUserRemovable : False
OperatingStatus :
OperationalStatus :
OperationalStatusDownDefaultPortNotAuthenticated : False
OperationalStatusDownInterfacePaused : False
OperationalStatusDownLowPowerState : False
OperationalStatusDownMediaDisconnected : False
OtherEnabledState :
OtherIdentifyingInfo :
OtherLinkTechnology :
OtherNetworkPortType :
OtherPortType :
PermanentAddress : D843AE5FB070
PnPDeviceID : PCI\VEN_10EC&DEV_8125&SUBSYS_7E121462&REV_05\01000000684CE00000
PortNumber : 0
PortType :
PowerManagementCapabilities :
PowerManagementSupported :
PowerOnHours :
PrimaryStatus :
PromiscuousMode : False
ReceiveLinkSpeed : 1000000000
RequestedSpeed :
RequestedState : 12
Speed : 1000000000
State : 2
Status :
StatusDescriptions :
StatusInfo :
SupportedMaximumTransmissionUnit :
SystemCreationClassName : CIM_NetworkPort
SystemName : DESKTOP-7UNN292
TimeOfLastStateChange :
TotalPowerOnHours :
TransitioningToState : 12
TransmitLinkSpeed : 1000000000
UsageRestriction :
Virtual : False
VlanID :
WdmInterface : False
PSComputerName : DESKTOP-7UNN292
Answer
Their "RZ616" driver is not up to date. Start there. It's in the FAQ. Also, use the latest TurboActivate.