Hi Wyatt and team,
First off, I just wanted to say how great LimeLM Turboactivate has been working for us. Quite flawlessly really, which is so impressive considering the odds of doing this with 1,000,000 different hardware and IT configurations seem so low.
My question is this: If a user's computer dies when our application's LimeLM TurboActivate license is Activated online on the computer, and we are confident enough that they are honest and not trying to get a free license out of us, what is the most efficient way for us on our end to deactivate the product key from our LimeLM admin console (at wyday.com), or via another way you suggest, so the user can re-enter their product key on the new machine without the LimeLM server refusing the Activation due to the product key already being in use and with the least amount of work on our end.
When I look at the LimeLM admin console for a given LimeLM TurboActivate license in “View Mode”, all I see are the following choices:
1. Delete product key
2. Revoke key
When I look at the LimeLM admin console for a given LimeLM TurboActivate license in “Edit Mode”, the only option I can see would be to increase the “Activations allowed” field by one, and I would rather not do this.
I saw your answer here: Can we deactivate a product key from another computer? [Answered] • wyDay Forum , where you said “No, you'll have to manually deactivate their key for them.” So I just wanted to know how to do this, i.e. how to manually deactivate a user's key on their behalf from our end.
Thank you in advance,
Brook
First off, I just wanted to say how great LimeLM Turboactivate has been working for us. Quite flawlessly really, which is so impressive considering the odds of doing this with 1,000,000 different hardware and IT configurations seem so low.
Thanks, that means a lot! We work hard on making really great products. It's nice when it gets noticed.
When I look at the LimeLM admin console for a given LimeLM TurboActivate license in “View Mode”, all I see are the following choices:
You can search for the product key in LimeLM (the interface or the web API). And when you've found the product key you want to work on, you can click it (in the interface) and view all current activations for the product key. Next to each activation you'll see a “Deactivate” link, which removes that activation associated with that device.
There are similar options with the web API.
If you don't see activations then there are no activations for that product key currently (meaning they've never activated, or have since deactivated).
Hi Wyatt and team,
This is a great way of doing it, thank you. I now see the “Activations” section at the bottom of our customer's product key page in our LimeLM admin console at wyday.com, with the customer's current activation, along with a “Deactivate” link next to it. Thank you again for your help and for making such an excellent product that solves a very difficult problem.
Brook
