wyday.com blacklisted by Juniper?

A customer reported a licensing check failure yesterdayInvestigation revealed that their firewall was blocking calls to wyday.comThe firewall was from Juniper - the most recent update had added wyday to the black list.

They created an exception and life moved on but the service disruption wasn't appreciated.

Can you please work with Juniper to ensure that wyday is added to their white list?

Thank you

---Mike.

I'm looking into this right now. If you (or your customer) can provide any more information that would be helpful (product version, blacklist versions, blacklist names if there's more than one). Juniper is looking for the "product serial number", can the customer provide that as well?

What they've been telling me so far is that they don't provide blacklists (or web filtering with pre-defined URLs) and that the customer added the URL. So, we need more information.

Just an FYI: several years back WebSense (a filtering company) incorrectly categorized our website as a "hacking" website, and any routers/switches/servers that used that WebSense filter were incorrectly blocked from accessing wyday.com. We reported that immediately and got that fixed, however if your customer is using that old filtering blacklist then that might be the problem.

Will do.

The customer wrote: "Wyday was being blocked due to options on the Juniper firewall that control how aggressively it blocks. It is blocking a lot of other sites that are not in the list to block."

OK, I guess the solution is to not set that "aggressive setting" because it's broken by design.

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