Activation Error - Enable Network AdaptersAnswered

Two of our clients are facing this issue when licensing (Windows 11 64bit). They get the following error: https://ibb.co/0fPZhNZ

  1. There are no extra networks listed under Network Adapter in the Control Panel
  2. There is only one (wifi) network adapter listed under Device Manager
  3. Doing “Get-NetAdapter” shows us this (5 “Killer(R) Wi-Fi 6E AX1690i” devices): https://ibb.co/GFyQdW3

What we have tried:

  1. Updating the network drivers
  2. Uninstalling and reinstalling the network adapters (all 5 show up again)
  3. Resetting network from the Windows 11 settings page

The issue still persists. Is there anything else we can try to help get this sorted and the client up and running again?

Answer

Are you using TA 5.0?

The installer was using v4.4, but we did downloaded and tried v5.0 as well with same results.

Make this query from PowerShell:

$query = 'SELECT DriverDescription, DriverVersionString, DeviceID, PermanentAddress, PNPDeviceID, WdmInterface FROM MSFT_NetAdapter WHERE (Virtual = FALSE AND NOT PNPDeviceID LIKE "XEN%\\%" AND NOT PNPDeviceID LIKE "VMBUS\\%") AND (InterfaceType = 6 OR InterfaceType = 71) AND NOT NdisPhysicalMedium = 10 AND NOT PNPDeviceID LIKE "ROOT\\%"'

Get-WmiObject -Namespace root\StandardCimv2 -Query $query

Note: those are 2 separate lines. That's it. The first line starts with "$query = ...." and the second line starts with "Get-WmiObject ....". They must just be 2 separate lines *and* they must be run one after the other in the same powershell window.
 

Give us the full results (not a screenshot of the window).

Below are the results we copy and pasted from PowerShell:

$query = 'SELECT DriverDescription, DriverVersionString, DeviceID, PermanentAddress, PNPDeviceID, WdmInterface FROM MSFT_NetAdapter WHERE (Virtual = FALSE AND NOT PNPDeviceID LIKE "XEN%\\%" AND NOT PNPDeviceID LIKE "VMBUS\\%") AND (InterfaceType = 6 OR InterfaceType = 71) AND NOT NdisPhysicalMedium = 10 AND NOT PNPDeviceID LIKE "ROOT\\%"'
PS C:\Windows\system32> Get-WmiObject -Namespace root\StandardCimv2 -Query $query
__GENUS             : 2
__CLASS             : MSFT_NetAdapter
__SUPERCLASS        :
__DYNASTY           :
__RELPATH           :
__PROPERTY_COUNT    : 6
__DERIVATION        : {}
__SERVER            :
__NAMESPACE         :
__PATH              :
DeviceID            : {E2F8706B-A231-4757-9E74-3481DDFE081B}
DriverDescription   : Killer(R) Wi-Fi 6E AX1690i 160MHz Wireless Network Adapter (411NGW)
DriverVersionString : 23.80.0.7
PermanentAddress    :
PnPDeviceID         : PCI\VEN_8086&DEV_7A70&SUBSYS_16921A56&REV_11\3&11583659&1&A3
WdmInterface        : False
PSComputerName      :
__GENUS             : 2
__CLASS             : MSFT_NetAdapter
__SUPERCLASS        :
__DYNASTY           :
__RELPATH           :
__PROPERTY_COUNT    : 6
__DERIVATION        : {}
__SERVER            :
__NAMESPACE         :
__PATH              :
DeviceID            : {CBEEDBA4-C55A-46A5-803D-D6C2A3C079C7}
DriverDescription   : Killer(R) Wi-Fi 6E AX1690i 160MHz Wireless Network Adapter (411NGW)
DriverVersionString : 23.80.0.7
PermanentAddress    : D6D85378749F
PnPDeviceID         : PCI\VEN_8086&DEV_7A70&SUBSYS_16921A56&REV_11\3&11583659&1&A3
WdmInterface        : True
PSComputerName      :
__GENUS             : 2
__CLASS             : MSFT_NetAdapter
__SUPERCLASS        :
__DYNASTY           :
__RELPATH           :
__PROPERTY_COUNT    : 6
__DERIVATION        : {}
__SERVER            :
__NAMESPACE         :
__PATH              :
DeviceID            : {B8677BB0-F8AC-46CE-859A-0FAB97DC425D}
DriverDescription   : Killer(R) Wi-Fi 6E AX1690i 160MHz Wireless Network Adapter (411NGW)
DriverVersionString : 23.80.0.7
PermanentAddress    : D4D8537874A0
PnPDeviceID         : PCI\VEN_8086&DEV_7A70&SUBSYS_16921A56&REV_11\3&11583659&1&A3
WdmInterface        : True
PSComputerName      :
__GENUS             : 2
__CLASS             : MSFT_NetAdapter
__SUPERCLASS        :
__DYNASTY           :
__RELPATH           :
__PROPERTY_COUNT    : 6
__DERIVATION        : {}
__SERVER            :
__NAMESPACE         :
__PATH              :
DeviceID            : {85F2030D-56C4-4FAC-9F51-C932371F8046}
DriverDescription   : Killer E3100G 2.5 Gigabit Ethernet Controller
DriverVersionString : 1125.20.729.2024
PermanentAddress    : 047C163AC7C0
PnPDeviceID         : PCI\VEN_10EC&DEV_3000&SUBSYS_13CD1462&REV_06\01000000684CE00000
WdmInterface        : True
PSComputerName      :
__GENUS             : 2
__CLASS             : MSFT_NetAdapter
__SUPERCLASS        :
__DYNASTY           :
__RELPATH           :
__PROPERTY_COUNT    : 6
__DERIVATION        : {}
__SERVER            :
__NAMESPACE         :
__PATH              :
DeviceID            : {7128DD3D-1EBC-4407-B337-BBFFACB046F2}
DriverDescription   : Killer(R) Wi-Fi 6E AX1690i 160MHz Wireless Network Adapter (411NGW)
DriverVersionString : 23.80.0.7
PermanentAddress    : D4D8537874A1
PnPDeviceID         : PCI\VEN_8086&DEV_7A70&SUBSYS_16921A56&REV_11\3&11583659&1&A3
WdmInterface        : True
PSComputerName      :
__GENUS             : 2
__CLASS             : MSFT_NetAdapter
__SUPERCLASS        :
__DYNASTY           :
__RELPATH           :
__PROPERTY_COUNT    : 6
__DERIVATION        : {}
__SERVER            :
__NAMESPACE         :
__PATH              :
DeviceID            : {56110D8B-4222-410A-9F91-7DC286475285}
DriverDescription   : Killer(R) Wi-Fi 6E AX1690i 160MHz Wireless Network Adapter (411NGW)
DriverVersionString : 23.80.0.7
PermanentAddress    : D4D85378749F
PnPDeviceID         : PCI\VEN_8086&DEV_7A70&SUBSYS_16921A56&REV_11\3&11583659&1&A3
WdmInterface        : True
PSComputerName      :
Answer

5.0.2 is out for Windows on the API page. It solves all issues with buggy Intel and Qualcomm drivers.

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