TurboActivate Activation Error of LimeLMAnswered

Our company use TurboActivat to control license of internal software for many years. more recently, we have a few cases of “Activation Error” of some users. The Activation Error says: "There are network adapters on the system that are disabled and TurboActivate couldn't read their hardware properties …..". We have got helps from IT department to investigate the cases and they found all network adapters are enabled and nothing wrong with the network. so for theses few cases, we could never activate our license on their machine.

Could you please provide some suggestions to resolve this kind of Activation Error?

Thanks!