Is there a way to find out what license is running on a server?Answered

I have a weird situation.  I issued a floating server license to a customer.  Long story short, I had to issue a different license to them.  For several months I assumed that the new license was running on their server.  But it turns out it hasn't been.  Apparently the old license is running.  Unfortunately, I deleted the old license from the license chest because I thought it was unused.  We figured out this week that the old license is still running (long story).  I told the customer to deactive on the server using TurboFloatServer.exe -deact and they got an error message that the connection to the server has timed out.  I have this bad feeling he cannot deactivate the old license because I deleted it.  Is there a way out of this to deactive the deleted license so that they can activate the new one?

Answer

Yes, to both questions: https://wyday.com/limelm/help/turbofloat-server-commandline/

Use -v to figure out the license they're using. Use offline deactivation to deactivate offline (it seems like they're either offline or actively blocking our severs, which is functionally the same thing).