EnableNetworkAdaptersExceptionAnswered

Hi, we followed all of the suggestions in the FAQ (update all of the networking drivers, made sure all of the adapters are enabled), but this error will just not go away:

wyDay.TurboActivate.EnableNetworkAdaptersException|Message: There are network adapters on the system that are disabled and TurboActivate couldn't read their hardware…

The system is a laptop with Windows 11. It has five physical adapters ( bluetooth, Celluar, 2xEthernet, Wifi) and a virtual one (PANGP Virtual Ethernet Adapter). Not all are connected, but they are all enabled.

Is there anything else we can try to make the authentication work?
 

Answer

If the customer has *actually* updated all their drivers (double check – customers lie about this), then the next step is to fix broken WMI: https://wyday.com/limelm/help/faq/#fix-broken-wmi

Then use the final step of the PowerShell command to get a list of all adapters so you can debug exactly what is wrong with their configuration (i.e. any real physical adapter that's not reporting a MAC)

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