LimeLM can't generate a hardware fingerprintLocked

The customer managed to activate the software and then use it for few days. After that there was some 'computer cleaning' which unfortunately we don't know details of. After that the software doesn't recognize the computer anymore and asks for the license key. After inserting it it fails with error code b (in hexa decimal) which is:

>>TA_E_COM

according to the docs. I followed the steps from the documentation (making sure WMI is enabled and starts automatically). Unfortunately we still get this error.

I don't understand much about Windows security/group policies etc. Is there anything else I can do/check/reset to defaults to understand the problem?

After that there was some 'computer cleaning' which unfortunately we don't know details of.

Well, it sounds like "the cleaning" screwed up the WMI service -- maybe beyond repair. Either have whoever did the cleaning undo that cleaning, or have them fix the many group policy settings that cover things like access for users to communicate with the WMI service.

From TurboActivate.h:

/* MessageId: TA_E_COM Message code (in Hex): 0xB Message code (in Decimal): 11

MessageText:

The hardware id couldn't be generated due to an error in the COM setup. Re-enable Windows Management Instrumentation (WMI) in your group policy editor or reset the local group policy to the default values. Contact your system admin for more information.

This error is Windows only.

This error can also be caused by the user (or another program) disabling the "Windows Management Instrumentation" service. Make sure the "Startup type" is set to Automatic and then start the service.

To further debug WMI problems open the "Computer Management" (compmgmt.msc), expand the "Services and Applications", right click "WMI Control" click "Properties" and view the status of the WMI.*/#define TA_E_COM ((HRESULT)0x0000000BL)

So apparently the user managed to activate yesterday and today it doesn't work again.While obviously this is a problem on user's side (it works well for about anyone else) do you maybe have some guesses what the reason could be?The user is running Comodo antivirus/firewall (w/e that is). I understand it's about guessing but any help would be very welcome.

Did they do this step?:

To further debug WMI problems open the "Computer Management" (compmgmt.msc),expand the "Services and Applications", right click "WMI Control" click"Properties" and view the status of the WMI.

Hi,

I am trying to register software from one of your customers, and get this same 0x11 error.

Wmi is properly configured and running. No entries are added to any log.

Is it possible to get around this?

Nope contact them. If they're running the latest version then this shouldn't happen. Unfortunately we cannot provide direct support to end-users (for a variety of reasons including the fact that a lot of "problems" are implementation details that customers choose to make).