TurboActivate Error Code 11

Hello,

A client has a problem activating his software.He tried the manual activation with the TurboActivate Wizard, but it returned the error code 11.

Well, i read the description about the error and asked the client to start TurboActivate as an Admin, but it returned the same error message.

What else could be the problem/a solution?

I tried to recreate the issue by turning off WMI services on my computer, but no error message popped up when i activated the software manually. Even after disabling WMI services (net stop winmgmt.).

Thanks for your help

I tried to recreate the issue by turning off WMI services on my computer, but no error message popped up when i activated the software manually. Even after disabling WMI services (net stop winmgmt.).

That's because TurboActivate tries to turn the service back on (and it will if it has the correct permissions). So, either have the customer run your app or the TurboActivate wizard as an admin user, or have them fix the service by going to the services list and setting it to start automatically, and then have them start it right then.

As it did not work with admin rights they probably deactivated the service completely and i now adviced them to turn it back on manually.

Thank you for your support.

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