What version of TurboActivate are you using? Also, make sure the TurboActivate.exe version matches the TurboActivate.dll version. Get the latest version on your API page.
Activation seems successfull, but license data not savedSolved
Good evening,I have a problem with one customer: he's applying the license key, the activation process seems to be successfull (TurboActivate.CheckAndSavePKey(lic.text); TurboActivate.Activate() ), but restarting the application still shows No license. I tried also with turboactivate.exe: the activation seems fine but no registration data is saved on the computer (on my dashboard the license is shown as activated. I tried to deactivate it and redo all the process but without success).The custumer computer is Windows 8 64 bit, my software is a x86 application (used the x86 version of turboactivate.exe also).I tried to disabled his antivirus also, but still no go (McAfee)I also tried to run my application as administrator, but nothing seems to work.Do you have any suggestion to try to understand the problem?
Thank you very much
Thank you Wyatt,It's version 3.4.6.0 for both turboactivate.exe and turboactivate.dll which seems to be the latest one...also the turboactivate.dll distribuited with my software is 3.4.6.0Is there any check i can make to see why activation data are not persisted? No error is raised both using my software to activate the license, and using turboactivate.exe
If you're using CheckAndSavePKey() with the TA_SYSTEM flag then the data should be persisted. Shoot me an email at wyatt@wyday.com with the product key and I'll see if this is just a case where the computer is changing (or the customer is doing something funky).
Thank you Wyatt,I have just sent you an email
I sorted it out. The time on my customer computer was not set correctly, so when checking the activation data an error was raised and the software was not registered. My fault I didn't show the error message to the user, just flagged the app as not licensed.Thank you very much for your assistance