Software Deactivates

Hi wyDay!

We use LimeLM about 4 different products at our company. We've really enjoyed using LimeLM, but as the support lead I have been struggling with an issue where our software randomly deactivates.

- Most users never have a problem.- For some users, the software deactivates every time they close and reopen it.- For others, it deactivates every time they reboot their machine.- For a select few, the software just randomly deactivates once every few weeks/months (and each activation counts against their activation limit)- A few of my friends who use our software see it deactivate whenever they use a captive portal to log into a guest wireless network

There are patterns... but there are about 5 different ones.

I've talked with our developers about this issue, and no one seems to have any ideas as to why this is happening, and why some users struggle with it more than others.

As the support lead, what troubleshooting steps can I take when I see this happening? What circumstances will cause a machine to deactivate?

Hey Joel,

First, make sure you're using the latest version of TurboActivate (currently 3.4.6, which was released about 1 month ago). That solved a lot of false negative and false positive detection bugs.

There are patterns... but there are about 5 different ones.

It sounds like you're running into the bugs we've fixed.

What circumstances will cause a machine to deactivate?

When TurboActivate sees the computer fingerprint as being different that whatever cryptographically signed activation data is on the computer.

What version of TurboActivate are these customers using? What platforms are they on? Also, are they on Virtual Machines?

Thanks for getting back to me so quickly!

First, make sure you're using the latest version of TurboActivate (currently 3.4.6, which was released about 1 month ago). That solved a lot of false negative and false positive detection bugs.

That's got to be it. Really glad to hear that these are probably known/fixed issues.

What version of TurboActivate are these customers using? What platforms are they on? Also, are they on Virtual Machines?

Platform is Windows. I never see problems on OS X. I don't remember ever seeing the problem in VMs, only bare-metal machines.

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