Two different errors during activation by few users

I'm getting two complains from few users that they are not able to activate the key even after several tries.

1. The product key is invalid or there's no product key.2. You must use the "systa" executable that comes with this version of TurboActivate.

I provided them different product keys but they are getting the same problem.

Please provide a solution asap; I'm loose many users.

Thanks,James

I need more information:

1. What version of TurboActivate are you using? If it's not the latest, then use the latest.

2. Are you using the latest version of the Adobe AIR integration files? (I already know the answer is no because the error is telling you that). See step 2 in Using TurboActivate with Adobe AIR.

We are using the latest version because we have started using LimeLM from last month. Plus I checked the files are of 26th Feb 2013. Did you have a new release since last month?

Did you have a new release since last month?

No.

We need more information to help you. Copy & paste the exact error message you're getting. Do you get an error message when you use our example project? Are you include "systa" in your app?

I already have provided the exact error messages. Below are the screenshots for your convenience.

https://www.dropbox.com/s/dkx8iv2odtgdiiq/error1.png?dl=0https://www.dropbox.com/s/ce8dg7xs1zl5dbq/error2.PNG?dl=0

Out of 472 users; only two users are facing these problems; that too each person is getting one error. So I don't think inclusion of systa is a problem. Also it is not possible to ask those users to test the example project.

If this is on Mac OS X, then make sure systa is set to be executable.

chmod a+x systa

Beyond that, have them reinstall your app. They might've been messing around with your application to "crack" it.

If neither one of those things solves the problem then I'll need more information in order to reproduce the problem here. It would help if you could reproduce the problem.

They are using Windows 8 on an Acer Aspire M

Mean time one of the issues "The product key is invalid or there's no product key." is fixed after they ran the application as admin.

So the remaining one is..."The systa process ended before the response could be delivered"

They also tried with re-installing the application but the issue still exists. Please let me know what more information you need.

Am also experiencing this problem on an Acer Aspire V. Is this a Windows 8 issue or something specific to the Acer? Also, what possible workarounds exist to handle this error?

It might be specific to Acer. But no one has provided nearly enough information.

1. Use the latest version of TurboActivate. Tell us the current version you're using. If it's not the current version, then try that first.

2. Always use the latest examples & integration files from the TurboActivate package. Why? Because we update them and fix bugs. If you don't update them then you might be running into an old bug that we fixed long ago.

3. If running your app as a regular user doesn't work, then try running your app as an admin user.

4. Try running the TurboActivate wizard. Does it work?

5. Use TA_SYSTEM instead of TA_USER.

6. If you're installing your app to a "user-specific" folder like %appdata% then you absolutely need to code-sign "systa.exe" before you can use your app, or it will end unexpectedly. Or just install your app to a regular folder like "Program Files\Your APP"

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