License keys randomly deactivating on their own

Hello LimeLM Community,

We have been experiencing a pattern lately where our customers' license activation keys are randomly and automatically deactivating on their own. These are full licenses, not trials. Is there anything on the LimeLM side or server that might be causing this?

Best regards,

John

Hey John,

No, LimeLM doesn't deactivate your keys (randomly or without your knowledge). Have you enabled deactivating in your app (using the TurboActivate "Deactivate()" function)? Do you use the deactivation web API? Is one of the users on your account deactivating the activations?

If you email us product keys that show this behavior we can tell you whether the end-user deactivated the keys or someone on your end did it.

Reply
Discard post