MaverickHi guys,
Let me say what an excellent product LimeLM TurboActivate is.
I have over 800 users and TurboActivate has worked seemlessly since I implemented it into my WinForms app. I have one user on Windows 7 that is having a very strange problem that I cannot get to the bottom of and I'm hoping you can help. I have written a test version and have logged information to see what is happening.
1. The license is activated on one machine and all works well. (LimeLM dashboard shows the key is activated)2. The following day when the user starts the application the call to IsGenuine returns 2 (NotGenuine). (LimeLM dashboard shows 1 of 1 activations and the activation date/time has not changed)2.1 IsProductKeyValid() returns True and GetPKey() returns the correct key.3. The user attempts to Activate the license and a <PkeyMaxUsedException> occurs, as I would expect because 1 of 1 activations.4. I Deactivate the license in the LimeLM dashboard5. The user is then able to Activate the license, and so we return to number 1.
Basically, I'm having to deactivate this license every single day through the dashboard for this one user.
Why would IsGenuine return NotGenuine for this user?
Thanks in advance
Let me say what an excellent product LimeLM TurboActivate is.
Thanks, that means a lot.
Why would IsGenuine return NotGenuine for this user?
It sounds like the underlying hardware is changing. What version of TurboActivate is included with the version of your app that they're running? If it's not the latest version (currently 3.4.4) you might want to try that first.
Also, are they running on something like Amazon EC2? Or one of those cloud providers in which the hardware changes on every boot?
MaverickHi,
I upgraded to TurboActivate 3.4.4 on 2nd December 2013 prior to my last release. All users are on the same build. So I'm sure it's not that.
It is just a standard laptop running Windows 7. It's not a general Windows 7 incompatability as I have 100's of Windows 7 users with no problems. It must be something very specific to this users setup but how would I go about tracking it down?
The only thing to note is that this user is often mobile and uses a 3G phone dongle for internet connectivity and so the IP address tends to change on each activation but I'm sure that's not a problem as I have done the same in the past with no problems.
Shoot me an email with their product key to wyatt@wyday.com. I'll take a look at the hardware fingerprints and see what's changing.
