No trial days left on first run

Hi,I had a user contact me to say that our app started with zero trial days left.Naturally I figured that he must have just used the trial some time ago, and forgotten, so I sent him a trial extension.He then got the message "please enter a valid trial extension". I assume he pasted the key correctly.

Any ideas?

thanks,Matt

Tell him to reinstall your app.

Then, after he does that, tell him to retry entering the trial extension. If it still fails, tell him to take a screenshot of the window in which he's entering the key. My guess is he's entering the trial extension in the product key box.

I checked the web API and it looks to have activation information for a product key, so if you absolutely need it, you could probably set up a call like this:https://wyday.com/limelm/api/rest/?method=limelm.pkey.getDetails&api_key=<your_api_key>&pkey_id=<product_key_id>

The API key is listed at the bottom of the Settings page. The product_key_id is the index of the product key, not the actual product key itself, which you can get with:https://wyday.com/limelm/api/rest/?method=limelm.pkey.getID&api_key=<your_api_key>&version_id=<product_version_id>&pkey=<product_key>

The product_version_id is what shows in your URL bar when on the product details page of your product.

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