TLS or certificate error on activating (TA_E_INET_TLS / TF_E_INET_TLS)Answered

My customer is getting the following error while activating the license:

TLS or certificate error on activating (TA_E_INET_TLS / TF_E_INET_TLS)

Based on the forum search, it seems this is due to corporate MITM certificate.

We have a Java desktop application. 

  1. Should we ask the customer to import the corporate root certificate into the java keystore?
  2. Would importing the corporate root certificate resolve this issue?
  3. If not, what could be the solution without asking them to stop MITM?

Please let me know if any questions.

Answer

They need to set their MITM CACert at the system level. This is rudimentary system-admin stuff. Beyond the scope of our support, though. MITM is bad practice.

Or, since they don't know how to safely deploy MITM on their machines in the first place, the safer options is to not man-in-the-middle (MITM) at all.

, edited

On further research, it seems that the issue is due to the Root certificate used by WyDay.com not available in their laptop.

Where should be ask them to import the wyday.com cert?

Should it be in the System Cert Store or at the JVM level?

If System Cert store, which level in it?

Also, what all certificates are required to be loaded?

They should apply all updates to their machine. That will fix the problem. Or google for alternative methods.

Customers with up-to-date machines will have no problem.

, edited
Reply
Discard post