Ok, I can't remove them, but can you? I can't delete product version, I have over 1500 product keys, and I just can't let down 1500 of my clients. Can you remove them? Somebody use my software for free, I can't let it.
Generating trial extensions is not automated, I don't understand how it happened.
How to delete these two trialsAnswered
Hello!
I have two verified trials, one with 4958 days left and one with 953 days left! How it is possible?
How to delete or turn off them?
Answer
Trials can only be deleted when the version in LimeLM is deleted. They're also locked to a specific machine. See our docs.
Product keys (licenses) can be deleted.
In the future do not automate generating trial extensions. Manually give them to customers.
Ok, I can't remove them, but can you?
No.
Somebody use my software for free, I can't let it.
Deleting it server side won’t fix this.
Don’t automate trial extensions. Ensure strict control over all users with access to your LimeLM account.
What? Excuse my denseness, but what does trial extensions have to do with anything?
I am talking about verified trials!
Why it is not fix it? You’ll delete these two trials and everyone will be happy. What’s the problem?
What? Excuse my denseness, but what does trial extensions have to do with anything?
Trials are a set length. Trial extensions extend that length.
The only way a customer could have a trial that exceeded the set trial length is by using a trial extension.
Whether that was because someone on your team manually gave them trial extensions (or or many), they autogenerated trial extensions, or one or more of your user accounts controlling your LimeLM account is compromised.
Reset your passwords. Enable 2fa on all accounts. Regenerate API keys. And always ensure API keys are treated like passwords.
Why it is not fix it? You’ll delete these two trials and everyone will be happy. What’s the problem?
Because the trials will still exist on the customer’s machine. And if we delete the trial, the irony is that they’ll be able to do this all over again.