David (Miccant)We have a Windows user who every 3 weeks or so reports that our app requires activation.
She activates the app and all is well - she can access and use our app.
Then after approx another 3 weeks of non-use she switches on her PC, tries our app it it says she needs to activate again (ofocourse she can't because her product key has already been used)
Can you think of anythiong we can do to overcome this - and why it might be happening?
David
Unfortunately there's not enough information. What platform are you on (Windows, Mac, Linux)? What version of TurboActivate is the user using? Is she using your product in the "cloud" (e.g. Amazon E2)? If so, she needs to be aware that everytime the VM boots it boots to different underlying hardware (that's how Amazon is designed).
Email me her product key so I can dig into this further (email it to support@wyday.com).
JanHi,
we had a similar problem and that was due to no properly implementing how the exceptions "TA_E_INET" and "TA_E_INET_DELAYED" should be handled. The answer was: "So your app should treat TA_E_INET and TA_E_INET_DELAYED as warnings when they come from IsGenuineEx()."Maybe that helps.CheersJan
Thanks Jan. TA_E_INET and TA_E_INET_DELAYED are both handled when we call IsGenuineEx exactly as described in the source code files. We still have users (lately one with a mac) where it runs fine for weeks then suddenly says "Trial has now ended" even though he is a valid and registered user. Any other ideas? Neil
Hey Neil,
Use the latest version of TurboActivate (currently 3.4.3). They might be running into this bug fixed in 3.4.3:
IsGenuineEx() was returning false positives for time tampering (TA_E_EXPIRED) under certain circumstances.
Thanks, Wyatt - worth a try. I'll let you know what happens. Neil
