License Expired Notice and can't reactivate

I have a client that installed a program on (2) computers and during a random validation check it caused the program to shut down like it should. Now the client wants this activated on the computer it was shut down on and they uninstalled off the other computer. I have deactivated their license and it is still telling us that the license is expired or activated on another computer. What is the best way to handle this since I have deactivated and checked the expiration date which is good until Feb of 2014?

Thanks Greg

Hey Greg,

What's the exact error message? Are they using online activation or offline activation? Is the date/ time on the computer set correctly (including the timezone)?

Wyatt,

It is the pop up message that the user gets when their license is expired then directed to a payment page. They use Online Activation and I have asked them to check their date/time. I did uninstall and installed another program with a different activation file including a new license code and it worked with no issues. I double checked their license and even deactivated them and reinstalled the program and getting same message. If there is another way to go in a clear their registry can you email this to me?

ThanksGreg

It sounds like you're using GetFeatureValue("subscription name"), and you're using IsDateValid() on that. Correct?

So what are you trying to do? Are you trying simply get the latest feature value that you set from within LimeLM? If that's what you're trying to do, then simply call the TurboActivate.Activate() function in your app. This will get the latest license fields from LimeLM.

Does that help clarify things?

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