Timeout Error

Hello,

we have found one Timeout Error when download the latest update. While all the other computer doing the updates are working fine, there is one computer that just stop during the download of the patch.

It start correctly, showing the patch notes, and starting the download, but then it stop and after some times (about 3-4 minutes, not short time) it gives the error message, "Error trying to save file [...] timeout error".

Any suggestion? I don't think it's a server problem because we are able to download the update in the same way in other computers, so it's a client problem related to this case only.

I allow the wyupdate.exe file through the firewall, run in administrator mode, but still have no changes, there it gives error. What can I do to fix this? Can you please give me some advice/suggestion?

Thanks!

It might be the customer's computer. It might be your server. You'd debug this like you're debug any file timing out from your server. That is, have the customer download the update in their browser and find out why it's timing out.

We need to get more answer from the user about this error, so it will be useful a .log file or something but I see that wyUpdate.exe doesn't create any file and only output the error in the final form.

Is there a way to create a .log file when a error is created?If you can help me I can add it to wyUpdate.exe code when the error is given to give us more information (about the connection settings of the computer and wyUpdate, for example.)

Can you help us or make some suggestion about this?

Thanks

Is there a way to create a .log file when a error is created?

No, that wouldn't help you. The problem is somewhere in the network between your website and wyUpdate. That is, something is slowing down or interrupting the process.

A good place to start is to look at your server logs. Then, if that doesn't reveal useful information, start debugging the network traffic for the user.

Of course, your can modify wyUpdate if you'd like, but like I said, that won't help you.

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