Not sure if we've done something wrong here, but we've got an offline activation request file from a customer, and when I try to manually activate it I get:
Canʼt activate a TurboFloat Server key. Either correct the customer, or edit the key to make it for use with TurboActivate.
It's not something we need to do all the time, but we've definitely done this previously - has something changed in the way it works?
The error is telling you what is happening. They're trying to activate a TFS key in TA. That's wrong, and is disallowed (hence the error).
If they were doing online activations they would see the error directly in TA.
Ah ok - now you've said that it makes sense the bit about “edit for use with TA”, I hadn't parsed that's what it was trying to say. We've had customers try to use the keys in the wrong way online before, but not with offline activation - at least now I'll know next time!
Thanks for the quick reply!
