wyBuild, upload updates, added FTP site, file not found 550

Hi!

Ive added a new FTP for uploading updates. My plan is to have 2 upload locations and 2 download locations as we are moving our hosting location. The idea is to have 2 different locations this update, the close the old update location to the next and remove upload/download location for the old place in the comming update after that.

That should be sufficient for all clients to change download location from FTP A to FTP B?

Anyway my real issue has to do with getting error 550 when adding the FTP. File now found. When using connect to the old FTP (edit on the upload location) I can see all update files on the ftp.But I can see any on the new one EVEN though i tried copy all old updates from the old one. All I see is a empty folder.

I CAN see them using a regular FTP-client.

Have ive gotten something wrong? Im not the one who set this up som im a bit confused regarding the wyserver.wys and signed updates. Can there be an issue with these? The properties of the project in the signing tab is set to use Signed updates.

The exact error message i get (when pressing upload updates, not using connect on edit location) is:

Failed to connect to site xx.xx.xx.xx/updates with the username 'the-user': The system can't find the file specified. (code=550)

Some update, it seems that the explorer of Upload Updates -> Edit site -> Connect can't view the content of the folders. If I use another site I can see all content regardless of which folder I navigate on the FTP server.

But on this new FTP I can't. But using FileZilla I can. Have you ever encountered this issue? Does you upload require specific configuration to work? The account has all rights it can have to the folder.

I get the same error trying to create a new folder on the server using the Edit site -> connect client

OK, it sounds like the folder you've typed in does not exists. Try putting in a known folder, then click Connect. Then navigate to the folder you want to create.

No the folder existed and everything worked just fine in FileZilla FTP Client with the same credentials.

The problem was IIS FTP Service. Somehow your client (couldn't really figure out which library you used) didn't work with this IIS FTP. I installed FileZilla FTP Server on the machine instead and that worked just fine. Not an optimal solution but gets the job done.

If you want to debug it I used Windows Server 2008 with IIS 7. Our FTP techies couldn't see anything strange about our setup so it's my guess is that your FTP client (SFTP.dll) can't handle this.

Regards,Johan

Hi,I am experiencing same issue, i can not view my folders on my FTP site through "Upload the Updates" section.But all other FTP clients are able to list and edit my directories. Looks like this is a bug and needs to be resolved since FTP is the most common way for developers to integrate.

Are you using IIS as well?

Yes, i am using IIS. It is Microsoft hosting provided by 1And1.comThis is VERY important issue for deployment team. I believe you could fix this issue asap and make more users to use your great control.

I have tried with other hosting providers like WinHost too. The same issue occurs.

We're looking into this now.

We can't reproduce this. IIS FTP works fine for us. What version of IIS are you on? Try updating to the latest version.

Also, do you have "Require SSL connections" set? If so, make sure "Allow SSL connections" is set.

Lastly, make sure you're accessing a path that actually exists and that you actually have permission to view.

I am eagerly waiting for this bugfix 🙂

We weren't able to reproduce your problem. I asked for more information.

Hi Wyatt,

I'm experiencing the same issue, cannot upload the file using FTP, any help would be appreciated.

Regards,

Ikhwan

We can't reproduce this. The File not found error has always either been a user error or a server configuration error. Maybe that's not the case here, but again, you're not providing enough information to tell one way or the other:

  1. What FTP server are you running on?
  2. Do you have SSL certificates as "Require SSL connections" or as "Allow SSL connections"
  3. Have you tried just connecting to the server in wyBuild? Does it connect?
  4. Have you tried browsing using the wyBuild FTP browser?

Not to pile on things here, but I am experiencing the same problem as I am reviewing this product during the 21-day trial. As some background:

1) The FTP Site I am trying to connect to is a Windows IIS 8 website hosted by Winhost.com;

2) I am able to pull up my FTP site using FileZilla with the exact same credentials;

3) When I attempt to connect to my FTP site WITHOUT the relevant sub-directory specified, I am able to connect but I don't see anything in the main FTP directory, although there are, in fact, files and directories in there;

4) When I attempt to connect to my FTP WITH a directory specified, I get an error 550 (file not found).

Wyatt, in previous posts, you mention:

Do you have SSL certificates as "Require SSL connections" or as "Allow SSL connections"

I do have an SSL certificate installed on this site.

Where do I look for that option? Is that part of WyBuild or is that on my server?

Thanks again!

Do you have SSL certificates as "Require SSL connections" or as "Allow SSL connections"

I do have an SSL certificate installed on this site.

FTP SSL certificates aren't part of the FTP standard. SO either disable them for FTP or use a secure upload method (like SSH FTP a.k.a sftp).

Is that part of WyBuild or is that on my server?

On your server, in the IIS configuration.

Thanks Wyatt. I will attempt to do this today and report back to you. I appreciate your help.

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